Complaint Review: pinzoo.com

Dear Tibor & readers,

My name is Edwin Janaslani. I am the President of pinzoo and I am writing in response to your recent post regarding the difficulty he encountered in receiving your Tracfone Minutes. Firstly, I would like to apologize for any inconvenience this may have caused you.

I have personally been in contact with Mr. Tibor by phone and explained why there was a delay in the processing of his order and the need for our customer service representatives to contact him first before releasing his PIN. Our records indicate the there were multiple accounts created under Mr. Tibor's name and phone number which prompted a security flag on the last order which required our customer service representative to contact your by phone to verify the validity of this purchase.

We take extra safety precautions to insure that the purchases made on our site are made by the actual credit card holders. Our customer approval process has saved shoppers tens of thousands of dollars in unauthorized transactions and has stopped thousands of fraudulent activities. These extra systems were put in place to protect our members, not to cause them hardship and to make it difficult for them to make purchases on our site. All orders are processed using our 128bit SSL Secure Servers.

We have thousands of satisfied customers that make purchases from our site daily. We offer 100% money back guarantee if you are not completely satisfied with our services and have over 16,000 positive feedbacks on eBay with a 99.5% Positive rating. You can read some of our customer service testimonials by clicking on the link below:

http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=pinzoo&ftab=AllFeedback

In today's online climate where customer service is being outsourced to foreign countries, we have retained our customer service department in-house and offer live support 7 days a week. We are available by phone 365 days a year and stay open through all national holidays including Christmas and New Year. We also offer Live-Chat on every one of our web pages for our members that may not have access to a telephone. Our representatives were available on Christmas Eve and Christmas Day as we wanted to serve the online community to the best of our ability and to insure they could contact their loved ones during the holidays.

Our customer service representatives have tried to contact you numerous times to resolve any outstanding issues and to make sure you are satisfied with the final outcome. We are available 7 days a week by telephone 1-888-697-4696 from 9am to 6pm PST. We are here to assist you and to come to a resolution that is to our customers' absolute satisfaction.

Very truly yours,
Edwin Janaslani.

The President of Pinzoo.com called me himself to apologize for the mixup. I did have two separate account with Pinzoo.com, and this caused the problem.

They offered me 20 minutes free Tracfone minutes as compliment.

I am satisfied, now!

Tibor Horvath