Pioneer Property Management AKA: Meisler Realty Group. Paul Meisler Pioneer Property Management Aka Mesler Realty Group Unacceptable, Rude staff. "Customer Dis-Service" Miscellaneous charges to account with no notice or reason why. Austin Texas
I hired Pioneer Property Management in Austin, Texas, Where I invested in a single family dwelling as a rental, in November of 2008.
Since the beginning I have had bad service from Pioneer Property management company.
Kitty, who manages my property in Austin, has made numerous errors and seems to not care at all. She fails to return my phone calls.
They put up a great front before you sign the contract. after that, it is the worst bait and switch nightmare and my stress level is incredibly high.
To say I wasn't satisfied with Kitty, who was the initial property manager, would be a massive understatement. I kept catching her errors and she would just become defensive, explaining that she was in this business for thirty years.
The rent is collected from my investment property ON THE FIRST of the month. ( Yes, I have great tenants-- that I found on my own efforts)
I do not receive my monies until the 25th of the month. When I asked why. They don't give a reason.
I asked to speak with the owner, Paul Meisler, which is impossible. All you get is his voicemail. He NEVER returned any of my calls. Wouldn't the owner of a Property management company want to know about any issues of a very unhappy "new" client. NOT PAUL MEISLER.
I did find one person who seemed to explain some of the mysteries concerning my money. Crystal, in accounting seemed a little interested in assisting me. when I told her that I caught Kitty in errors regarding my income that I was to receive and that I was concerned that I was receiving the money from my investment 25 days after THEY receive it.
Crystal said that I should speak to her from now on and reassured me that she would assist me if ever I had questions or concerns. I felt a little better.
I suggested that perhaps, if I send them a deposit slip, she could deposit the money into my account instead of mailing it.
She told me she would be happy to do so, and I faxed her the deposit slip so she could deposit the money on the 20th, Instead of mailing it. (I Still cannot get a reason why it takes so long to receive the rent from my investment-- but ok--atleast I was speaking to someone who seemed willing to help)
She forgot to deposit it. she gave me the excuse that she took the day off and had a personal issue. Something about her kid being sick.
I stupidly took her word when she told me what day she would deposit and I had a debit going through the day after the money was to be in my bank account would be there. Needless to say, the debit created an overdraft that I had to pay.
I was so upset that she didn't have another staff member deposit the check. this was negligence.
She told me that she would see that the overdraft fee would be reimbersed and the managent fee would be waived the following month.
Neither happened.They instead charged me 100 dollars this month. I called Pioneer Property management immediately when I received the rent money minus the 100 dollars. The receptionist kept putting me through to Kitty's voice mail, even though I specifically asked for Crystal. I called back asking to speak to Crystal, again they put me through to Kitty's voice mail. There were two receptionists. They both were laughing when I called back.
Infact, Crystal will not return my calls. She has had Kitty respond to me by email once. Kitty, the inept property manager.
I never know what these people are up to. Every month they make charges to my account, they don't return calls, they don't deposit when they say they will, I never know what amount I am to receive.I am never notified of any charges. I always have to call to find out-- and NO ONE WILL TAKE MY CALLS OR INFORM ME OF WHY THERE ARE CHARGES until I receive the funds.
In the contract on the first page reads this statement:
The charges will not exceed an amount equal to one month's management fee, unless prior notice has been given to OWNER.
This is on the first page of the contract. This is the most blatant BREACH OF CONTRACT. First of all all these charges have exceeded the management fee and I have never been notified of any of the charges.
I called this morning leaving yet another voicemail for Crystal wanting an explanation of the $100.00 charge. No reply.
I have seen similar complaints regarding this company on line. I only wished I read them before I hired these crooks.
And this Paul Meisler. He has never returned any calls, emails-- but he has taken my money.
I am counting the months until November when my contract ends-- but I am scared somehow they won't let me out of it.
This is the worst business decision I have ever made. Other complaints I have read regarding this company describe them as "Criminals" I would have to agree.
All I want is to ge out of this contract. This has been worse than having irresponsible tenants and I am very stressed from it.
Anonymous
Ventura, California
U.S.A.
17 Updates & Rebuttals
Anonymous
Ventura,California,
U.S.A.
Pioneer Real Estate Services- Up to their old tricks..til the very end...
#18Author of original report
Wed, December 09, 2009
Well, the contract ended with Pioneer Real Estate Services. I should be happy. I was very happy when I had a final conversation with Carrie, the receptionist who informed me that Pioneer was mailing check of monies that were stored in my maintenance reserve.The total in the reserve was $200.00, that was to be mailed to me. This was Nov. 19th. It is now, Dec/9th and there is no check that was received. I called the last week of November, and Carrie had informed me that Kitty, the property manager, who constantly makes errors, made yet another. I was surprised that she was dealing with my situation at all, after I had explained months ago, that I was not happy with Kitty's ineptness, and also her defensiveness, when caught in an error. I had made it clear that I didn't want her dealing with my situation at all. Well.. here we go again.. This time Kitty had subtracted the management fee of $70.00 from my money stored in the maintenance reserve, and created chaos once again. There were to be no management fee subtracted as the contract ended-- the $200.00 was in my "Maintenance reserve". So the check with the error had to go back to accting, so they could "fix it" and re-mail it. I requested they over-night it. Crystal, another employee at Pioneer, spoke to me, and was very apologetic and said they could over-night it and would call me back with the "tracking number". Then I get a conflicting email from Kitty, which read that she would mail the check the next day.. Hmmmmm? Well, the check wasn't mailed at all until last week, so they say. Carrie, who, in the past seemed reasonably sane is now in on the gag, I guess. She said She mailed the check, December 4th. We are now approaching the middle of December. I will follow up, if the check ever arrives....
Anomymous
Austin,Texas,
U.S.A.
Never trust a person with a name like Paul Miser!
#18Consumer Comment
Wed, May 27, 2009
Oh it's Mizler; I was thinking Miser? My bad! I've read many complaints on several other sites regarding Pioneer Property. Cut your losses and move on! You can ask him a question but he'll take an hour in an attempt to answer; but never answers your question. A verbose little rascal!
Jennifer
Manilla,Iowa,
U.S.A.
So, why not give her an answer?
#18Consumer Comment
Mon, May 11, 2009
It sounds to me like this property management company owner has no clue about what goes on in his own office. This poor lady has asked several times about certain charges and no answers are forthcoming. The property owner has a right to know what is going on with her account. And, also Mr. Property Management Owner, why is your office holding her rent money for an extra two weeks after the tenants pay it? I don't even know what an advance on rent is, never heard of such a thing, being a former renter I would have loved that benefit. But it is not a perfect world, is it? Why not just live up to the terms of your contract and disclose all charges to her and what they mean like a responsible adult and stop playing the "I am too important to deal with this" in such an arrogant fashion and saying that you will sue her. For what, may I ask? All she asks is that your office hold up its end of the contract, nothing more and she should accept nothing less than your personal guarantee that her rent money will be delivered in a timely fashion, (ie: within 10 days of receipt from the tenant). Is that so hard to do?
Anonymous
Ventura,California,
U.S.A.
Follow up to Pioneer Real Estate Services and Paul Meisler
#18Author of original report
Mon, May 11, 2009
In my initial comment I made the following statement that includes my opinions that should be clarified. The statement...
I never know what these people are up to. Every month they make charges to my account, they don't return calls, they don't deposit when they say they will, I never know what amount I am to receive.I am never notified of any charges. I always have to call to find out-- and NO ONE WILL TAKE MY CALLS OR INFORM ME OF WHY THERE ARE CHARGES until I receive the funds.
...give the feelings and opinions that I felt at the time of this writing. Sometimes the word "never" applies to the issue at the time of writing. The circumstances may change and the word no longer applies. I am hopeful that everything is being done to reach that conclusion.
Anonymous
Ventura,California,
U.S.A.
Still no clear answer.
#18Author of original report
Mon, May 11, 2009
The following is the reply email from Paul Meisler after I forwarded him the two emails sent to me from Kitty (Property manager) and Crystal (accounting) pertaining to the question of why rent monies received in April were minus $100.00. Both replies had conflicting answers.
I was hopeful of his understanding of why there is confusion and why it's upsetting. I still don't have a clear explanation of why $100.00 has been deducted from my account. A clear explanation should have been given promptly.
I received this email accusing me of false accusations. I am only showing actual information that has been sent to me. There is NO false information presented here. It also appears that he wants me to stop writing to my attorney. (?)
The following is an actual email received 5 - 11 - 2009 at 6:46 am:
Laura, you send me an email on Saturday and on Sunday you are writing another complaint to "Rip-Off".com.
It seems that the insults will just not end. I told you that false accusations and the continued slamming of Pioneer would result in me taking action against you, but instead of dialog you insist on producing more vile, false and libelous statements that cannot be retracted.
http://www.ripoffreport.com/reports/0/447/RipOff0447291
I will consider each time you enter another blog or file another bogus complaint to be an actionable offense against me and my company subject to financial damages. It is time that you STOPPED writing to anyone outside of my staff and possibly your attorney.
Paul S Meisler
Pioneer Real Estate Services
611 S Congress #510
Austin, Texas 78704
512.447.4496 ext 101
Anonymous
Ventura,California,
U.S.A.
Still no clear answer.
#18Author of original report
Mon, May 11, 2009
The following is the reply email from Paul Meisler after I forwarded him the two emails sent to me from Kitty (Property manager) and Crystal (accounting) pertaining to the question of why rent monies received in April were minus $100.00. Both replies had conflicting answers.
I was hopeful of his understanding of why there is confusion and why it's upsetting. I still don't have a clear explanation of why $100.00 has been deducted from my account. A clear explanation should have been given promptly.
I received this email accusing me of false accusations. I am only showing actual information that has been sent to me. There is NO false information presented here. It also appears that he wants me to stop writing to my attorney. (?)
The following is an actual email received 5 - 11 - 2009 at 6:46 am:
Laura, you send me an email on Saturday and on Sunday you are writing another complaint to "Rip-Off".com.
It seems that the insults will just not end. I told you that false accusations and the continued slamming of Pioneer would result in me taking action against you, but instead of dialog you insist on producing more vile, false and libelous statements that cannot be retracted.
http://www.ripoffreport.com/reports/0/447/RipOff0447291
I will consider each time you enter another blog or file another bogus complaint to be an actionable offense against me and my company subject to financial damages. It is time that you STOPPED writing to anyone outside of my staff and possibly your attorney.
Paul S Meisler
Pioneer Real Estate Services
611 S Congress #510
Austin, Texas 78704
512.447.4496 ext 101
Anonymous
Ventura,California,
U.S.A.
Still no clear answer.
#18Author of original report
Mon, May 11, 2009
The following is the reply email from Paul Meisler after I forwarded him the two emails sent to me from Kitty (Property manager) and Crystal (accounting) pertaining to the question of why rent monies received in April were minus $100.00. Both replies had conflicting answers.
I was hopeful of his understanding of why there is confusion and why it's upsetting. I still don't have a clear explanation of why $100.00 has been deducted from my account. A clear explanation should have been given promptly.
I received this email accusing me of false accusations. I am only showing actual information that has been sent to me. There is NO false information presented here. It also appears that he wants me to stop writing to my attorney. (?)
The following is an actual email received 5 - 11 - 2009 at 6:46 am:
Laura, you send me an email on Saturday and on Sunday you are writing another complaint to "Rip-Off".com.
It seems that the insults will just not end. I told you that false accusations and the continued slamming of Pioneer would result in me taking action against you, but instead of dialog you insist on producing more vile, false and libelous statements that cannot be retracted.
http://www.ripoffreport.com/reports/0/447/RipOff0447291
I will consider each time you enter another blog or file another bogus complaint to be an actionable offense against me and my company subject to financial damages. It is time that you STOPPED writing to anyone outside of my staff and possibly your attorney.
Paul S Meisler
Pioneer Real Estate Services
611 S Congress #510
Austin, Texas 78704
512.447.4496 ext 101
Anonymous
Ventura,California,
U.S.A.
Still no clear answer.
#18Author of original report
Mon, May 11, 2009
The following is the reply email from Paul Meisler after I forwarded him the two emails sent to me from Kitty (Property manager) and Crystal (accounting) pertaining to the question of why rent monies received in April were minus $100.00. Both replies had conflicting answers.
I was hopeful of his understanding of why there is confusion and why it's upsetting. I still don't have a clear explanation of why $100.00 has been deducted from my account. A clear explanation should have been given promptly.
I received this email accusing me of false accusations. I am only showing actual information that has been sent to me. There is NO false information presented here. It also appears that he wants me to stop writing to my attorney. (?)
The following is an actual email received 5 - 11 - 2009 at 6:46 am:
Laura, you send me an email on Saturday and on Sunday you are writing another complaint to "Rip-Off".com.
It seems that the insults will just not end. I told you that false accusations and the continued slamming of Pioneer would result in me taking action against you, but instead of dialog you insist on producing more vile, false and libelous statements that cannot be retracted.
http://www.ripoffreport.com/reports/0/447/RipOff0447291
I will consider each time you enter another blog or file another bogus complaint to be an actionable offense against me and my company subject to financial damages. It is time that you STOPPED writing to anyone outside of my staff and possibly your attorney.
Paul S Meisler
Pioneer Real Estate Services
611 S Congress #510
Austin, Texas 78704
512.447.4496 ext 101
Anonymous
Ventura,California,
U.S.A.
Conflicting answers from Pioneer re less monies from my investment
#18Author of original report
Sat, May 09, 2009
In April, after receiving the rent monies minus the curious deduction. I called to ask what the deduction was for, as the statemet only notes that there was rent received in the amount of 900.00 (rather than 1,000.00.) The emails I included in this update are the two responses I received as the reply to my question. This created confusion. I called with questions regarding the deductions.
I did not receive a returned call when I left messages after receiving these conflicting emails (They always tell me if I have questions to call as they ( Pioneer Real Estate Services) Will be happy to assist. I have only received emails from Mr. Meisler with reference to me as not understanding the statements or emails. Well, perhaps this might explain why.
(I recently forwarded them to Paul Meisler)
Mr Meisler,
Please explain this email, sent from Kitty, when I had questioned the deduction in april's rent.
Laura,
The check is for $900., we always retain $200. for emergency maintenance as per your contract.
Thanks,
Kitty
After many voicemails and unreturened calls as monies were taken from March's rent for the reserve, I receive THIS email from Crystal regarding the same issue. This is the very reason for which the credibility is lacking.
Laura,
Here is the tenant payment history. The tenant has been carrying an advance
on her rent. And now is current and will pay $1,000 for May rent. Please
review, and if you have any questions let me know.
Thank you,
Crystal Wallace I called to go over the conflicting emails on the same issue.
I received no other response. Except that I am not understanding them and because of my questions and concerns Paul Meisler may go as far as "getting a restraining order to stop this behavior".
Anonymous
Ventura,California,
U.S.A.
Conflicting answers from Pioneer re less monies from my investment
#18Author of original report
Sat, May 09, 2009
In April, after receiving the rent monies minus the curious deduction. I called to ask what the deduction was for, as the statemet only notes that there was rent received in the amount of 900.00 (rather than 1,000.00.) The emails I included in this update are the two responses I received as the reply to my question. This created confusion. I called with questions regarding the deductions.
I did not receive a returned call when I left messages after receiving these conflicting emails (They always tell me if I have questions to call as they ( Pioneer Real Estate Services) Will be happy to assist. I have only received emails from Mr. Meisler with reference to me as not understanding the statements or emails. Well, perhaps this might explain why.
(I recently forwarded them to Paul Meisler)
Mr Meisler,
Please explain this email, sent from Kitty, when I had questioned the deduction in april's rent.
Laura,
The check is for $900., we always retain $200. for emergency maintenance as per your contract.
Thanks,
Kitty
After many voicemails and unreturened calls as monies were taken from March's rent for the reserve, I receive THIS email from Crystal regarding the same issue. This is the very reason for which the credibility is lacking.
Laura,
Here is the tenant payment history. The tenant has been carrying an advance
on her rent. And now is current and will pay $1,000 for May rent. Please
review, and if you have any questions let me know.
Thank you,
Crystal Wallace I called to go over the conflicting emails on the same issue.
I received no other response. Except that I am not understanding them and because of my questions and concerns Paul Meisler may go as far as "getting a restraining order to stop this behavior".
Anonymous
Ventura,California,
U.S.A.
Conflicting answers from Pioneer re less monies from my investment
#18Author of original report
Sat, May 09, 2009
In April, after receiving the rent monies minus the curious deduction. I called to ask what the deduction was for, as the statemet only notes that there was rent received in the amount of 900.00 (rather than 1,000.00.) The emails I included in this update are the two responses I received as the reply to my question. This created confusion. I called with questions regarding the deductions.
I did not receive a returned call when I left messages after receiving these conflicting emails (They always tell me if I have questions to call as they ( Pioneer Real Estate Services) Will be happy to assist. I have only received emails from Mr. Meisler with reference to me as not understanding the statements or emails. Well, perhaps this might explain why.
(I recently forwarded them to Paul Meisler)
Mr Meisler,
Please explain this email, sent from Kitty, when I had questioned the deduction in april's rent.
Laura,
The check is for $900., we always retain $200. for emergency maintenance as per your contract.
Thanks,
Kitty
After many voicemails and unreturened calls as monies were taken from March's rent for the reserve, I receive THIS email from Crystal regarding the same issue. This is the very reason for which the credibility is lacking.
Laura,
Here is the tenant payment history. The tenant has been carrying an advance
on her rent. And now is current and will pay $1,000 for May rent. Please
review, and if you have any questions let me know.
Thank you,
Crystal Wallace I called to go over the conflicting emails on the same issue.
I received no other response. Except that I am not understanding them and because of my questions and concerns Paul Meisler may go as far as "getting a restraining order to stop this behavior".
Anonymous
Ventura,California,
U.S.A.
Conflicting answers from Pioneer re less monies from my investment
#18Author of original report
Sat, May 09, 2009
In April, after receiving the rent monies minus the curious deduction. I called to ask what the deduction was for, as the statemet only notes that there was rent received in the amount of 900.00 (rather than 1,000.00.) The emails I included in this update are the two responses I received as the reply to my question. This created confusion. I called with questions regarding the deductions.
I did not receive a returned call when I left messages after receiving these conflicting emails (They always tell me if I have questions to call as they ( Pioneer Real Estate Services) Will be happy to assist. I have only received emails from Mr. Meisler with reference to me as not understanding the statements or emails. Well, perhaps this might explain why.
(I recently forwarded them to Paul Meisler)
Mr Meisler,
Please explain this email, sent from Kitty, when I had questioned the deduction in april's rent.
Laura,
The check is for $900., we always retain $200. for emergency maintenance as per your contract.
Thanks,
Kitty
After many voicemails and unreturened calls as monies were taken from March's rent for the reserve, I receive THIS email from Crystal regarding the same issue. This is the very reason for which the credibility is lacking.
Laura,
Here is the tenant payment history. The tenant has been carrying an advance
on her rent. And now is current and will pay $1,000 for May rent. Please
review, and if you have any questions let me know.
Thank you,
Crystal Wallace I called to go over the conflicting emails on the same issue.
I received no other response. Except that I am not understanding them and because of my questions and concerns Paul Meisler may go as far as "getting a restraining order to stop this behavior".
Anonymous
Ventura,California,
U.S.A.
Paul Meisler update email received explaining how he will accommodate me
#18Author of original report
Wed, May 06, 2009
You can be released anytime from the agreement if you pay the balance of the remaining management fee due under the agreement. If you choose to do this then $70/month for the remaining term of the agreement will be deducted from your rental income and the keys, leases and deposits will be transferred to you immediately. Either way, you will not be allowed to continue to slander my company or my staff. I have the right to protect such inaccurate and untrue comments when they are made in a public forum and I will take action to clear the record.
If there is something that you do not understand, we are happy to help clarify it. If you are financially stressed and emotionally stressed, we are sorry and do not wish you to be suffering. That is not Pioneer's fault. It is not appropriate to blame Pioneer for doing all that we do for you (for $70/mo) and holding us responsible for problems you may be having in California.
What if people went onto the web and posted negative, horrible, nasty things about your band or how you paid the people around you or made false statements to the clubs and booking agents and hurt your business. I am sure you would take offense and be very displeased.
Paul S Meisler
Pioneer Real Estate Services
611 S Congress #510
Austin, Texas 78704
512.447.4496 ext 101
Anonymous
Ventura,California,
U.S.A.
An email from Mr. Meisler of Pioneer Real Estate Services threatening me. Read my reply that follows his email.
#18Author of original report
Tue, May 05, 2009
Laura, you have been making some very harsh, false and libelous accusations about me and my company. I have never knowingly refused to take a phone call from you, failed to respond to your email or failed to return your call.
It would be wise for you to take this down a notch and contain your rhetoric. Calling someone in business names is serious and if we do not put this to rest immediately, I will be seeking a restraining order to stop this behavior.
You have a right to file a complaint with the BBB, however you do not have the right to slander me. I have been in business far too long to tolerate these comments. I want a Judge's determination to clear my name and my record. You have gone too far.
Paul S Meisler
Pioneer Real Estate Services
611 S Congress #510
Austin, Texas 78704
512.447.4496 ext 101
A Good Credit Score is 700 or Above. See yours in just 2 easy steps!
Reply Reply to all Forward
Laura to PSMEISLER
show details 10:48 AM (20 minutes ago) Reply
Dear Mr Meisler,
Thank you for your reply.Yes, Sir, I left a message for you and attempted to reach you by email. It is sad that after a phone call to you months ago, I finally get a reply and that it has to be like this.
Your agreement reads:
"The charges will not exceed an amount equal to one month's management fee, unless prior notice has been given to OWNER. "
I have had monies taken out without prior notification. There were charges in March that I was not notified ( I understand that there was a pest issue) I wasn't notified until I read the statement. I have called and asked about April's charges but without an acceptible response.
When I have called to get a better understanding of what the charges were regarding, It was a challenge to get any reply at all. I called Kitty many times leaving messages. I hope she kept them as I was pleading for an explanation. It's really painful to receive a check that is less than what is expected and have to go through such stress of calling, emailing to get a vague reply. These are hard times, Sir.
And oh yes... Let's not forget what's on the front page of the agreement:
"The charges will not exceed an amount equal to one month's management fee, unless prior notice has been given to OWNER. "
So anyway, Kitty emailed saying that the charges this month were for the epxense account utilized for repairs. Crystal told me the month before that the reason why 200.00 was charged to my account was for the expense account. How much is in the expense account now? Does the statement include this information? Perhaps, I didn't read it correctly?
Crystal also indicated that for future reference, I would be notified if there were to be charges.
That didn't happen.
Then I recently received another vague email that explained that my tenant has " an advance". I don't know what that is.
None of the statements show this for sure.
As a property owner do I not have the right to know?
ALSO: I have not received an acceptible explanation on why you receive rent money from my tenants the first week of the month and I receive it the last.
I did, however, attempt to make the situation easier by faxing a deposit slip to not only save you a stamp but to also have the monies directly deposited before the 25th-- Since you typically mail the checks out the 20th- Crystal said she would be able to do this on a certain date.
The funds were not in my account on the day indicated because she had taken the day off. This negligence created more problems for me as she could have easily requested another coworker take over the simple task.
I have financial responsibilities and rely on the return from my investment.
Your front desk staff has displayed rude behavior with me also.
All I am asking is for a decent business situation. In this scenario, I am beyond very disappointed, Sir.
So you threaten to file a restraining order to obtain even MORE control over MY PROPERTY? That's illegal.
You can please release me from the contract and the whole problem will be resolved.
Sincerely,
Laura J. Cozzi
Anonymous
Ventura,California,
U.S.A.
An email from Mr. Meisler of Pioneer Real Estate Services threatening me. Read my reply that follows his email.
#18Author of original report
Tue, May 05, 2009
Laura, you have been making some very harsh, false and libelous accusations about me and my company. I have never knowingly refused to take a phone call from you, failed to respond to your email or failed to return your call.
It would be wise for you to take this down a notch and contain your rhetoric. Calling someone in business names is serious and if we do not put this to rest immediately, I will be seeking a restraining order to stop this behavior.
You have a right to file a complaint with the BBB, however you do not have the right to slander me. I have been in business far too long to tolerate these comments. I want a Judge's determination to clear my name and my record. You have gone too far.
Paul S Meisler
Pioneer Real Estate Services
611 S Congress #510
Austin, Texas 78704
512.447.4496 ext 101
A Good Credit Score is 700 or Above. See yours in just 2 easy steps!
Reply Reply to all Forward
Laura to PSMEISLER
show details 10:48 AM (20 minutes ago) Reply
Dear Mr Meisler,
Thank you for your reply.Yes, Sir, I left a message for you and attempted to reach you by email. It is sad that after a phone call to you months ago, I finally get a reply and that it has to be like this.
Your agreement reads:
"The charges will not exceed an amount equal to one month's management fee, unless prior notice has been given to OWNER. "
I have had monies taken out without prior notification. There were charges in March that I was not notified ( I understand that there was a pest issue) I wasn't notified until I read the statement. I have called and asked about April's charges but without an acceptible response.
When I have called to get a better understanding of what the charges were regarding, It was a challenge to get any reply at all. I called Kitty many times leaving messages. I hope she kept them as I was pleading for an explanation. It's really painful to receive a check that is less than what is expected and have to go through such stress of calling, emailing to get a vague reply. These are hard times, Sir.
And oh yes... Let's not forget what's on the front page of the agreement:
"The charges will not exceed an amount equal to one month's management fee, unless prior notice has been given to OWNER. "
So anyway, Kitty emailed saying that the charges this month were for the epxense account utilized for repairs. Crystal told me the month before that the reason why 200.00 was charged to my account was for the expense account. How much is in the expense account now? Does the statement include this information? Perhaps, I didn't read it correctly?
Crystal also indicated that for future reference, I would be notified if there were to be charges.
That didn't happen.
Then I recently received another vague email that explained that my tenant has " an advance". I don't know what that is.
None of the statements show this for sure.
As a property owner do I not have the right to know?
ALSO: I have not received an acceptible explanation on why you receive rent money from my tenants the first week of the month and I receive it the last.
I did, however, attempt to make the situation easier by faxing a deposit slip to not only save you a stamp but to also have the monies directly deposited before the 25th-- Since you typically mail the checks out the 20th- Crystal said she would be able to do this on a certain date.
The funds were not in my account on the day indicated because she had taken the day off. This negligence created more problems for me as she could have easily requested another coworker take over the simple task.
I have financial responsibilities and rely on the return from my investment.
Your front desk staff has displayed rude behavior with me also.
All I am asking is for a decent business situation. In this scenario, I am beyond very disappointed, Sir.
So you threaten to file a restraining order to obtain even MORE control over MY PROPERTY? That's illegal.
You can please release me from the contract and the whole problem will be resolved.
Sincerely,
Laura J. Cozzi
Anonymous
Ventura,California,
U.S.A.
An email from Mr. Meisler of Pioneer Real Estate Services threatening me. Read my reply that follows his email.
#18Author of original report
Tue, May 05, 2009
Laura, you have been making some very harsh, false and libelous accusations about me and my company. I have never knowingly refused to take a phone call from you, failed to respond to your email or failed to return your call.
It would be wise for you to take this down a notch and contain your rhetoric. Calling someone in business names is serious and if we do not put this to rest immediately, I will be seeking a restraining order to stop this behavior.
You have a right to file a complaint with the BBB, however you do not have the right to slander me. I have been in business far too long to tolerate these comments. I want a Judge's determination to clear my name and my record. You have gone too far.
Paul S Meisler
Pioneer Real Estate Services
611 S Congress #510
Austin, Texas 78704
512.447.4496 ext 101
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Reply Reply to all Forward
Laura to PSMEISLER
show details 10:48 AM (20 minutes ago) Reply
Dear Mr Meisler,
Thank you for your reply.Yes, Sir, I left a message for you and attempted to reach you by email. It is sad that after a phone call to you months ago, I finally get a reply and that it has to be like this.
Your agreement reads:
"The charges will not exceed an amount equal to one month's management fee, unless prior notice has been given to OWNER. "
I have had monies taken out without prior notification. There were charges in March that I was not notified ( I understand that there was a pest issue) I wasn't notified until I read the statement. I have called and asked about April's charges but without an acceptible response.
When I have called to get a better understanding of what the charges were regarding, It was a challenge to get any reply at all. I called Kitty many times leaving messages. I hope she kept them as I was pleading for an explanation. It's really painful to receive a check that is less than what is expected and have to go through such stress of calling, emailing to get a vague reply. These are hard times, Sir.
And oh yes... Let's not forget what's on the front page of the agreement:
"The charges will not exceed an amount equal to one month's management fee, unless prior notice has been given to OWNER. "
So anyway, Kitty emailed saying that the charges this month were for the epxense account utilized for repairs. Crystal told me the month before that the reason why 200.00 was charged to my account was for the expense account. How much is in the expense account now? Does the statement include this information? Perhaps, I didn't read it correctly?
Crystal also indicated that for future reference, I would be notified if there were to be charges.
That didn't happen.
Then I recently received another vague email that explained that my tenant has " an advance". I don't know what that is.
None of the statements show this for sure.
As a property owner do I not have the right to know?
ALSO: I have not received an acceptible explanation on why you receive rent money from my tenants the first week of the month and I receive it the last.
I did, however, attempt to make the situation easier by faxing a deposit slip to not only save you a stamp but to also have the monies directly deposited before the 25th-- Since you typically mail the checks out the 20th- Crystal said she would be able to do this on a certain date.
The funds were not in my account on the day indicated because she had taken the day off. This negligence created more problems for me as she could have easily requested another coworker take over the simple task.
I have financial responsibilities and rely on the return from my investment.
Your front desk staff has displayed rude behavior with me also.
All I am asking is for a decent business situation. In this scenario, I am beyond very disappointed, Sir.
So you threaten to file a restraining order to obtain even MORE control over MY PROPERTY? That's illegal.
You can please release me from the contract and the whole problem will be resolved.
Sincerely,
Laura J. Cozzi
Anonymous
Ventura,California,
U.S.A.
Pioneer Property management services
#18Author of original report
Sun, May 03, 2009
I called Pioneer property management services. Oce again on the 29th of April to get updated info on the 100. charge to my account after Crystal in accounting promised no charges ( I have in writing) in the month of May. I still have not received a return call regarding this matter.