Complaint Review: Pivotal Payments Inc

Pivotal Payments sales representative Mr. Timothy Boyd came to my business claiming that his company could save me lots of money on my credit and debit card processing charges. He was very clear and insistent that I was in no way signing a contract with them and that if for any reason I was not satisfied with their rates that I could cancel their services at any time with no penalty.

He also insisted that there would be no hidden charges or fees involved. I got the first statement from them two weeks later at the end of the month. They had charged me excessive fees that were not disclosed at the time I signed what I was lead to believe was only an application. These fees and undisclosed charges amounted to nearly 40% of the transactions processed by them instead of the promised 1 to 2 percent.

When I called to terminate their services, I was then told that I had indeed signed a three year contract and that they would be charging me a $400.00 early termination fee. My receptionist later told me that she had witnessed Mr. Boyd calling my current provider claiming to be me so that he could retrieve information about my account. I had my bank put a block on any additional ACH withdrawals from my account by them until I could get this settled. They then submitted the withdrawal of the $400.00 fee to my account under a different name than the one they had been using previously. Not only was there a breach of verbal contract with Mr. Boyd who assured me repeatedly that I was not under contract to continue their services, there may be grounds to file criminal charges against MR. Boyd for using my name when he called to get the information about my account.