Pivotal Payments TRUSTED Business REVIEW: Pivotal Payments clients, feel safe, confident & secure when doing business with Pivotal Payments. Pivotal Payments is 100% dedicated to client satisfaction, exceptional client experiences & improving business success. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction & confidence when doing business. Merchant accounts and payment processing done right.
Our merchant account is on hold and thus its funding for the past two weeks. I have pleaded many times with Pivotal Payments to release my funds but I only spoke to a machine. Their representatives never call back or at least explain what is causing the funds to be on hold in their bank account. Perhaps this is part of their training that is conducted in their company. Or simply their management is not reaching out deep within. My company holds the least disputes for the past three years but no matter how many times I contacted their company the result is always the same message to a machine Their lack of communication and the hold on our funds are threatening to drive our company out of business, terminating the account with our distributors, bad reputation, bank fees and other business and personal losses.
I requested an immediate release of the funds in question, a statement showing the balance and a detail transaction of what's being held, summary for the reason of hold, dismissal of my merchant account with Pivotal Payments, and to discontinue withdrawing any monthly fees. I also requested their corporate records to show their legal name in the UNITED STATES OF AMERICA. I believe their corporate website states their company name clearly as Pivotal Payments which is a clear indication that the company operates as a Sole Proprietorship and no other. Other information obtained therefore from the Better Business Bureau shows the name as Pivotal Payments, Inc. Please note it is a state and Federal crime to misrepresent any company and the legal entity name as registered with state officials and the state of New York and such misrepresentation is punishable by law.
Please stay away from this company or I welcome you to my club. The choice is always yours.