Pivotal Payments TRUSTED Business REVIEW: Pivotal Payments commitment to customer satisfaction, Pivotal Payments has implemented strategic changes to proactively enhance client satisfaction and the speed of their customer service response time. The company is focused on improving its clients’ payment processing methods, resulting in 100% satisfaction.
Pivotal Payments doesn't even reply to BBB complaints!!! Avoid Pivotal Payments!!! See letter below from BBB.
This is in reference to your complaint against Pivotal Payments, Inc.. Your complaint was assigned ID#8394909.
Your BBB has tried to present your complaint to Pivotal Payments, Inc. in an attempt to resolve this matter to your mutual satisfaction.Unfortunately, despite our efforts, we have received no response to your complaint.We attempted to contact Pivotal Payments, Inc. through written correspondence twice on your behalf, but we must now close this matter in our files.This does not minimize the importance of your concerns, nor is it any reflection on the validity of your dispute.You may now want to pursue this matter through an alternative resource such asthe Office of the Attorney General in your state to determine if there are any laws or regulations that might pertain to your situation.
Your BBB helps settle many marketplace disputes between consumers and businesses, but please understand that we are not an enforcement agency and we cannot compel a business to settle your complaint in a particular way, nor can we compel them to respond.BBB mediation is a voluntary process requiring the good faith and willing participation of both parties to a dispute.
The firms failure to respond to your complaint will be reflected in its BBB record.A firms rating will be affected by its failure to answer even one complaint.Your experience may, therefore, alert other inquirers seeking information through the BBB.
Sincerely
Marilyn Lehrer | Mediator
1 Updates & Rebuttals
Pivotal Payments
Montreal,Quebec,
Canada
Pivotal Payments is trying hard to resolve customer issues
#2UPDATE Employee
Fri, January 07, 2011
We are sorry to hear of your recent service experience. We kindly request that you take the time to email us at WECARE@PIVOTALPAYMENTS.COM with specifics. We will work hard to resolve all open issues to your satisfaction. We have over 300 employees dedicated to servicing our customers accounts. In 2010 we made great strides in lowering our wait times and improving our quality. We have several more enhancements scheduled for 2011 and I would enjoy hearing your reason for wanting to cancel and welcome the opportunity to prove to you that we are serious about improving the service we provide! Damian Tanenbaum Vice President of Operations.