Complaint Review: pivotal payments

"Pivotal Payments" and "LFG" which is the Pivotal's sales of points pad leasing company are very organized scam business partners. The Pivotal's sales people come to you and bug you with the most juicy offers. Even after you reject them they keep coming and calling and calling and professionally making you look stupid if you don't aqgree with them. If you are sold to their juicy offer and signed the lease like I did, then you are in deep truble. Unfortunately since their lease is designed very professionaly with a lot of tiney paragraphs protecting them against you, you can't get out of it even after their obvious failure in their services. 

I am willing to testify in any court against them to help any victim. I have been frustrated by them for over three years and still continues. I wish few of victims like myself can get together and take them to Court to save the future victims of them.  I have some proof for what I am claiming. My story is very intresting. I just want say it briefly.  I have two retail locations. Just over three ago the  Pivotal sales people contacted me to convince me to switch to them and save money. I was with "Moneris" (credit card processor) at that time and was paing about $45 per month for each account and of cours some percentage for each transaction and I was happy with their service.

Pivotal was offering $28 per monthy and some lower percentage for each transaction. Based on that offer I would save money for each account anually but still it wasn't some thing to make me go through the paper works and cansel my lease with the "Moneris" and make a comitments for another lease. They even offered if the Moneris is going to charge a penalty for bridging their contract they would cover it. still I wasn't ready for the change until they put their winning card on the table and that was the Air mile card. Based on their calculation I wa saving enough air mile to go to Europ with my wife and come back for free every year.

Since we travel overseas almost every year, that offer sounded very good so that I couldn't reject it and I signed up for two accounts. See how good crooks they are that right after signing the lease they faxed another couple of leases to be signed for the "sales of point machines". To have them sent to me I had to sign it. I noticed that those machins are provided by "LFG"(leasing company) which Pivotal never mentioned about them before and I assumed pivotal is the only one I will  deal with. Later on some more papers I signed for financial processing and that one was with "Global Payments".

So what is the Pivotal doing here? just a middle man and the charge of $28 per month was only for being a middle man? The LFG was charging $35 monthly per account and Global charging $30 per account all on top of the Pivotal charge of $28 per month. Let's do some math here, 28+35+30=$93  So rather than paying $45 per mont to the "Moneris" now I had to pay $93 per account that means every month I am loosing (93-45)= $48.00 per account and that means 2x48=$96 and anually (12x96)=   $1142  nice!!! Thanks to Pivotal. Any ways I convinced my self the air miles will cover for this loss and hopefully their servise is going to be better and so on.

It is hard to beleive that they send a letter after few monthes saying that they don't offer the air mile any more, (that easy). So all air mile savings and thinking of trip to Europ for free is gone.  It is getting intresting isn't it?. To calm myself down I just said to my self this is another business experience and let the 3 years lease end and then go back to the "Moneris" again. Mean while the transactions of the credit card weren't going smooth and we are having truble once a while.  Each time we call them about that, after waiting for a while on the phone they say punch this and that number in the pad and re boost or upload and so on.

The problem with transactions not only didn't get fixed but exceed in less than a year. Store employees calling me complaing the custmer buying some thing but charge is not going through.  Some customer calling from their home saying they have been charged twice and similar problems on and on. Then Pivotal said the problem is the "sales of points machines" and then they arranged with their scam partners "LFG" to send us new equipments. Some papers got faxed to us to sign regarding new machines and I signed them and then machines came. The old ones got returned to where ever was asked at that time and we started with new machines. It didn't help at all. 

Finally I called them and asked them to cansel our lease simply because they can't provide the service. They completely ignore the problems and said I must pay penalty about $1600 for eaqch account if I cansel my lease. They also didn't take any responsibilty about the LFG and said that is between me and LFG.  I Called LFG To cansel their lease and they said same thing and they asked for few hundereds of dollars to cansel them. I couldn't do it, but to keep the business runing smooth and having satisfied customers in the very critical time of my business I decided to go back to "Moneris" and I did and let Pivotal and it's partners withdraw their monthly charges from my business accounts untill the leases are over but that is not it. 

In the middle of the second year Pivotal called me and mentioned that because I am not using their services for long period (although they were being paid for their  monthly charges) they will cansel the accounts and still they will charge my bank acount for penalty which came to around $500 for each account at that period of time. That was too much, To keep that Vulture away I had to talk to my banck and put stop payment to Pivotal's charges.  They kept buging me for a while . At the same time I sent a letter to "Global payment" (thier processor) and they were okay and just canseled the contracts after 2.5 years, but let me tell you about the "LFG".

I waited exactly to the end of of 3 years lease and called them and tolled them since lease term is over cansel my accounts and give the information where to send the machines back.  They did and I send the machines but I noticed they are still charging my banck account for thier monthly charge of $35 per account. I called them and complaint and they kept saying that I have 2 more leases with them. That drove me crazy. I didn't know what to do. After few more conversation I realized that when the Pivotal arranged 2 new machines to be replaced with older ones in the first year, some how they haven't canseled the older accounts and they put the new ones under 2 new accounts and the leases of these new ones started from the date that they have sent.

I haven't been able to solve that problem yet and this Vulture partner of  Pivotal that didn't even exsist to me when I signed up with Pivotal still bugging me up to this moment that I am writing and they keep sending letters and calling and so on. By the way in this past 2 years my business was suffering because of the economy crises that has happened and I am working days and nights to keep my business alive and un fortunately all these frustration from the big Buggers Pivotal and LFG was very damaging emotionally and economically.