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  • Report:  #419932

Complaint Review: Cardex / Pivotal Payments

Pivotal Payments TRUSTED Business REVIEW: Pivotal Payments’ commitment to total customer satisfaction. Pivotal Payments’ past and current approach to business is focused on providing the highest quality of payment processing and merchant services throughout North America to small and mid-sized businesses, large corporations, chains and franchises.

*UPDATE: Pivotal Payments pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Pivotal Payments recognized by Ripoff Report Verifiedâ„¢ as a safe business service.

  • Reported By:
    — Canmore Alberta
  • Submitted:
    Wed, February 04, 2009
  • Updated:
    Thu, July 02, 2009
  • Cardex / Pivotal Payments
    685 Cathcart, Suite 1000,
    Montreal, Quebec
    U.S.A.
  • Phone:
    514-227-6885
  • Category:
    Bait-and-Switch

My experience with Cardex, now Pivotal:- 5 months after the contract expired Pivotal withdrew over $10,000 (Over Ten Thousand Dollars) without consent. To be safe one has to close their bank account immediately to avoid having monies withdrawn. (Open a new account where Pivotal does not have access) In my opinion Pivotal encourages wholesale theft and is not the least bit concerned as to whether their dishonesty forces a company out of business. I feel Pivotal is a Snake Oil Outfit and should be avoided. If anyone else has had similar experiences please get back to me & perhaps we can join forces to force Pivotal to return any money taken. Thanks.

Sirbrain
Canmore, Alberta
Canada

2 Updates & Rebuttals

Zach

Markham,
Ontario,
Canada

WHATS YOUR STATUS NOW? HELP?

#3Consumer Comment

Thu, July 02, 2009

Hi, they just called me and told me my contract with LFG is void and need to sign a new one but higher monthly lease rate. But, the funny thing is LFG do not have my record but they sent me the machine and I have been using. Legally, I only have a legal agreement with Pivotal, but if the agreement with LFG is not valid, I actually do not have a machine (thy made a boo-boo, and I do not have to give it back), which mean my agreement with Pivotal is not valid too... since I do not have a machine. Thus my only agreement is with my Credit Card provider... I am very frustrated with PIVOTAL... please update me what your situation, is the competitive BUREAU any help at all ???

Anna

Montreal,
Quebec,
Canada

Cardex/Pivotal/Montreal, Que.

#3REBUTTAL Individual responds

Sun, April 26, 2009

Just report your problem with Pivotal to RCMP or local Police for further investigation. Don't allow yourself to be abused by these crooks.

Respond to this Report!