Pivotal Payments TRUSTED Business REVIEW: Pivotal Payments’ commitment to total customer satisfaction. Pivotal Payments’ past and current approach to business is focused on providing the highest quality of payment processing and merchant services throughout North America to small and mid-sized businesses, large corporations, chains and franchises.
We have found from our own experience, this website and other sources that Pivotal Payments uses this method of operation :
1. first contact - dangle the bait - low rates for your interac machine - unbeatable deal
2. set the hook- attractive professional hardcopy information and follow-up sales pitches - frenzied and full of hype
3. reel 'em in - send a 16 pager faxed agreement while pushing a time limit so that you sign without reading the full agreement - the "trust" stage with your sales person has been reached and the sales pitch is quite overwhelming
4. signed, sealed, delivered
5. send new machine - no follow up - all systems go!- you're on your own now
6. first statement - ???? - what are all these extra charges and descriptions? - wellllll!- didn't you read your contract : the small print! - we can do pretty well anything we want ! - sure, check with your lawyer (you're screwed) - check with your salesperson?-who was it? - he/she is not available-- they don't do customer service - we didn't tell you any of this stuff? - well, can't you read?- we can sell your firstborn if we want to- so just be quiet and pay up!
7. two years later - you've had enough of us bleeding you dry? - sure you can get out - we told you the penalties when you first complained , right? - yes - $500 for each machine and $260 for each account and $15 a month until we process this in a year or so and, oh yes, another $35 per letter in your last name because it's a non-leap year.
Yes! and we are not alone apparently - how many thousands of businesses have they done this to in the U.S and Canada? - untold
So- we wrote a report to the Better Business Bureau in our Region (and amazingly got a much better settlement offer from our "new best friend" at Pivotal just a day later!) and also we have written to our Provincial Attorney General and now this wonderful website and we see a light at the end of the tunnel! We feel responsible as good citizens to make others aware of the scammy behaviour of this corporate bully. Thank you for your concerns!