Pizza Hut - Kaneohe, Hawaii Order Never Arrived, Charged Twice for Pizza not Received Kaneohe Hawaii
To Whom It May Concern,
On February 14, 2009, I organized a PIZZA PARTY for my Daughter's Birthday. At 11:25 am, I telephoned Pizza Hut (808-239-2211) and placed an order for 2 Large New York Pizza's, to be cut in smaller slices. At 12:30pm, I telephoned again, and asked where the Pizza was. At 12:45pm, I telephoned again and asked where the Pizza was. At 1:00pm, I telephoned again saying that there was still no Pizza at the Party. Each time I called, I received the same answer--The Pizza is on it's way.
(I live less than 5 minutes away!)
At this point, I was very upset. I had 15 children and 8 adults who were all very hungry. I finally had to take out frozen hot dogs which I cut in half to serve to my guests. I received no phone call from the Delivery Driver or the Pizza Hut Manager from the Temple Valley Store (47-388 Hui Iwa St. Kaneohe, Hi 96744)
Now, to add insult to injury, my Credit Card was charged TWICE for Pizza I never received.
I invited 23 people to a PIZZA PARTY, waited 1 1/2 hours for PIZZA, and the PIZZA never arrived! My Daughters party was RUINED! This whole experience was completely Embarrassing and Humiliating!
Lanette
Kaneohe, Hawaii
U.S.A.
2 Updates & Rebuttals
Kelly_canada
Lindsay,Ontario,
Canada
hmmmmmmmm
#3UPDATE EX-employee responds
Sun, August 09, 2009
Why would anyone drive to the store to speak to a manager when they PAID for delivery???? If pizza hut cannot provide delivery in a timely manner, they should only do take out orders. You sound like an ex-employee, typical to blame the client for the situation, assumming there to lazy to go pickup there food. This is typical of pizza hut, i've seen other bday parties ruined as well because pizza hut took 3-4 hours for delivery. Next time get store bought pizza's and cook them yourself, or order from a smaller "mom and pop" pizzeria.
Drugdoc
None,Connecticut,
U.S.A.
Hmmm
#3Consumer Suggestion
Fri, July 31, 2009
I don't understand. You waited 1 & 1/2 hours instead of driving the 5 minutes to the store to figure out where your pizza was? After the first hour why didn't you just drive to the store to speak to the manager instead of phoning two more times ? Also, were you seriously going to feed 23 people with 2 large pizzas?