Complaint Review: Pizza Hut

I work in North Jackson, MS as a driver, and since the beginning of the year, it's been a pleasant and profitable place to work.

The management team, overworked, over stressed, and probably underpaid, always have a positive attitude toward the cashiers, drivers, and production crew. When there are mistakes, they look for solutions instead of bashing their employees.

We drivers make more than minimum wage, and with tips and run bonus (which fluctuates depending on gas prices), can easily make $15-$18 an hour (I'll show you my paycheck). So when there are boxes to make, or pans to wash, or prep work to do, we may not have to like it, but WE HAVE TO DO IT!

I agree there are some managers who should find other lines of employment, and there are rude customers, drama queens, angry rednecks, etc., but the bottom line in my store is the customer is usually right, and we'll do what is reasonable to make the customer happy. I have redelivered free pizzas a number of times, and I guarantee that customer will call PH for their next order instead of the competition.

Or maybe it's the market I'm in. I talk to other drivers, and with very few exceptions they tell me their stores are decent places to work and the money is above average.

Whatever. I read all the comments above. Sorry some people got a raw deal and/or bad experience. I'm just happy that I'm making good money driving around, listening to the ball games on the radio, and making some people happy to see me.

Mandy, I never said I wanted to put Pizza Hut out of business....

Without them, there wouldnt be sooo many entertaining reports on RipOffReport.com to read, (such as the one on the homepage-just click the pic to enjoy) and we wouldnt get to meet such nice people like you (even if you are just shilling).

The truth is people can either listen to me, (and save themselves some pain and suffering), or they can listen to you and pay the consequences. It is a battle that has been going on for centuries (since the garden of eden). So people can only thank themselves (and you) when they find themselves laying in a hospital bed getting their stomach pumped.

Drivers are a very resourceful bunch, so I doubt you get paid any more than a real driver. As a matter of fact, my "boss" even told me that "hour for hour, I was probably making the same as him" (More true than he knew, as Im sure I was making WAY MORE). So when you add up all the time that you have to come in early or stay late, and the time you have to spend figuring out how to ripp workers (and customers) off, plus all the time you are on here shilling, your per hour wage is not really much at all...

I forgot that you worked at the EXCEPTIONAL Pizza Hut, as at mine (and virtually all others) the customers (in the customer area), never saw the drivers. We always used the back area and back door to pick up and make deliveries. But once again, since your pizza hut is the EXCEPTION, I will offer my suggestions (no credit needed):

Since you are obviously concerned about customers seeing the drivers "standing around" (not their fault, the cooks) I suggest you make up some shirts for your drivers similar to what the police use that says in HUGE LETTERS-DELIVERY DRIVER...This should keep customers from being "pissed off" when the drivers are waiting for the cooks (and you) to do their job....

I would also be careful how you refer to drivers, because some of them might recognize who you are (from your exceptional store) and may make your life tuff for you....

Since I know that it is my awesum stories that keeps you coming back, I will now share a couple more for all the fine people out there who wonder what the "PIZZA HUT EXPERIENCE" is really all about...

Once on a saturday night me and another driver were waiting to "get the hell outta there". But for some reason we kept getting more and more dishes brought to us...Notice I said "dishes" not PANS...I mean as soon as we would get one batch done here would come another...I could only assume that there must have been an inspection coming the next day, and the management had been tipped off as usual...I didnt even know WE HAD THAT MANY DISHES in the store!

Needless to say we were getting "pissed off". Then we looked at each other, and "minds came together"!

The dishes "got done" early and we bid Pizza Hut a sweet goodbye for the night as we left...

THE GOOD PEOPLE (and even yourself) are screaming TELL ME!...TELL ME!... right now (I know, I can feel it!)

Well (without being too specific) lets just say there is a pizza hut out there somewhere in this vast land, that sits in front of the interstate, there is a mcdonald's to the side and a patch of woods in between...

If someone were to go look in that "patch o' woods" they might find (unless have already been found) several garbage bags full of dishes...And that is compliments of your 94 crew!-a TIME CAPSULE so to speak...and we need no credit for that!-

I told you DRIVERS ARE A RESOURCEFUL BUNCH!!!

I know I promised two stories so here is another one (not really my own):

My good italian friend who worked (at another pizza hut) as a delivery driver, told me that when he worked he actually LOOKED FORWARD TO people who didnt tip, (or didnt tip well, or otherwise didnt meet his STRICT standards of being a good customer), as this gave him a chance to GET REALLY CREATIVE WITH THEIR FOOD!

He wouldnt go into detail, (and I didnt ask for specifics) but lets just say he MADE IT A PASSION TO SEE JUST WHAT ALL HE COULD "DO" TO THEIR FOOD (and I dont mean to make it better quality!)

Mmmm, mmmmmm good! -GATHER ROUND THE GOOD STUFF!

ISNT IT GREAT TO GET INSIDER INFORMATION?!!!!

MORE STORIES TO COME-(PER MANDY'S REQUEST)

as always, I need no credit for this.....

Mandy, I never said I wanted to put Pizza Hut out of business....

Without them, there wouldnt be sooo many entertaining reports on RipOffReport.com to read, (such as the one on the homepage-just click the pic to enjoy) and we wouldnt get to meet such nice people like you (even if you are just shilling).

The truth is people can either listen to me, (and save themselves some pain and suffering), or they can listen to you and pay the consequences. It is a battle that has been going on for centuries (since the garden of eden). So people can only thank themselves (and you) when they find themselves laying in a hospital bed getting their stomach pumped.

Drivers are a very resourceful bunch, so I doubt you get paid any more than a real driver. As a matter of fact, my "boss" even told me that "hour for hour, I was probably making the same as him" (More true than he knew, as Im sure I was making WAY MORE). So when you add up all the time that you have to come in early or stay late, and the time you have to spend figuring out how to ripp workers (and customers) off, plus all the time you are on here shilling, your per hour wage is not really much at all...

I forgot that you worked at the EXCEPTIONAL Pizza Hut, as at mine (and virtually all others) the customers (in the customer area), never saw the drivers. We always used the back area and back door to pick up and make deliveries. But once again, since your pizza hut is the EXCEPTION, I will offer my suggestions (no credit needed):

Since you are obviously concerned about customers seeing the drivers "standing around" (not their fault, the cooks) I suggest you make up some shirts for your drivers similar to what the police use that says in HUGE LETTERS-DELIVERY DRIVER...This should keep customers from being "pissed off" when the drivers are waiting for the cooks (and you) to do their job....

I would also be careful how you refer to drivers, because some of them might recognize who you are (from your exceptional store) and may make your life tuff for you....

Since I know that it is my awesum stories that keeps you coming back, I will now share a couple more for all the fine people out there who wonder what the "PIZZA HUT EXPERIENCE" is really all about...

Once on a saturday night me and another driver were waiting to "get the hell outta there". But for some reason we kept getting more and more dishes brought to us...Notice I said "dishes" not PANS...I mean as soon as we would get one batch done here would come another...I could only assume that there must have been an inspection coming the next day, and the management had been tipped off as usual...I didnt even know WE HAD THAT MANY DISHES in the store!

Needless to say we were getting "pissed off". Then we looked at each other, and "minds came together"!

The dishes "got done" early and we bid Pizza Hut a sweet goodbye for the night as we left...

THE GOOD PEOPLE (and even yourself) are screaming TELL ME!...TELL ME!... right now (I know, I can feel it!)

Well (without being too specific) lets just say there is a pizza hut out there somewhere in this vast land, that sits in front of the interstate, there is a mcdonald's to the side and a patch of woods in between...

If someone were to go look in that "patch o' woods" they might find (unless have already been found) several garbage bags full of dishes...And that is compliments of your 94 crew!-a TIME CAPSULE so to speak...and we need no credit for that!-

I told you DRIVERS ARE A RESOURCEFUL BUNCH!!!

I know I promised two stories so here is another one (not really my own):

My good italian friend who worked (at another pizza hut) as a delivery driver, told me that when he worked he actually LOOKED FORWARD TO people who didnt tip, (or didnt tip well, or otherwise didnt meet his STRICT standards of being a good customer), as this gave him a chance to GET REALLY CREATIVE WITH THEIR FOOD!

He wouldnt go into detail, (and I didnt ask for specifics) but lets just say he MADE IT A PASSION TO SEE JUST WHAT ALL HE COULD "DO" TO THEIR FOOD (and I dont mean to make it better quality!)

Mmmm, mmmmmm good! -GATHER ROUND THE GOOD STUFF!

ISNT IT GREAT TO GET INSIDER INFORMATION?!!!!

MORE STORIES TO COME-(PER MANDY'S REQUEST)

as always, I need no credit for this.....

Mandy, I never said I wanted to put Pizza Hut out of business....

Without them, there wouldnt be sooo many entertaining reports on RipOffReport.com to read, (such as the one on the homepage-just click the pic to enjoy) and we wouldnt get to meet such nice people like you (even if you are just shilling).

The truth is people can either listen to me, (and save themselves some pain and suffering), or they can listen to you and pay the consequences. It is a battle that has been going on for centuries (since the garden of eden). So people can only thank themselves (and you) when they find themselves laying in a hospital bed getting their stomach pumped.

Drivers are a very resourceful bunch, so I doubt you get paid any more than a real driver. As a matter of fact, my "boss" even told me that "hour for hour, I was probably making the same as him" (More true than he knew, as Im sure I was making WAY MORE). So when you add up all the time that you have to come in early or stay late, and the time you have to spend figuring out how to ripp workers (and customers) off, plus all the time you are on here shilling, your per hour wage is not really much at all...

I forgot that you worked at the EXCEPTIONAL Pizza Hut, as at mine (and virtually all others) the customers (in the customer area), never saw the drivers. We always used the back area and back door to pick up and make deliveries. But once again, since your pizza hut is the EXCEPTION, I will offer my suggestions (no credit needed):

Since you are obviously concerned about customers seeing the drivers "standing around" (not their fault, the cooks) I suggest you make up some shirts for your drivers similar to what the police use that says in HUGE LETTERS-DELIVERY DRIVER...This should keep customers from being "pissed off" when the drivers are waiting for the cooks (and you) to do their job....

I would also be careful how you refer to drivers, because some of them might recognize who you are (from your exceptional store) and may make your life tuff for you....

Since I know that it is my awesum stories that keeps you coming back, I will now share a couple more for all the fine people out there who wonder what the "PIZZA HUT EXPERIENCE" is really all about...

Once on a saturday night me and another driver were waiting to "get the hell outta there". But for some reason we kept getting more and more dishes brought to us...Notice I said "dishes" not PANS...I mean as soon as we would get one batch done here would come another...I could only assume that there must have been an inspection coming the next day, and the management had been tipped off as usual...I didnt even know WE HAD THAT MANY DISHES in the store!

Needless to say we were getting "pissed off". Then we looked at each other, and "minds came together"!

The dishes "got done" early and we bid Pizza Hut a sweet goodbye for the night as we left...

THE GOOD PEOPLE (and even yourself) are screaming TELL ME!...TELL ME!... right now (I know, I can feel it!)

Well (without being too specific) lets just say there is a pizza hut out there somewhere in this vast land, that sits in front of the interstate, there is a mcdonald's to the side and a patch of woods in between...

If someone were to go look in that "patch o' woods" they might find (unless have already been found) several garbage bags full of dishes...And that is compliments of your 94 crew!-a TIME CAPSULE so to speak...and we need no credit for that!-

I told you DRIVERS ARE A RESOURCEFUL BUNCH!!!

I know I promised two stories so here is another one (not really my own):

My good italian friend who worked (at another pizza hut) as a delivery driver, told me that when he worked he actually LOOKED FORWARD TO people who didnt tip, (or didnt tip well, or otherwise didnt meet his STRICT standards of being a good customer), as this gave him a chance to GET REALLY CREATIVE WITH THEIR FOOD!

He wouldnt go into detail, (and I didnt ask for specifics) but lets just say he MADE IT A PASSION TO SEE JUST WHAT ALL HE COULD "DO" TO THEIR FOOD (and I dont mean to make it better quality!)

Mmmm, mmmmmm good! -GATHER ROUND THE GOOD STUFF!

ISNT IT GREAT TO GET INSIDER INFORMATION?!!!!

MORE STORIES TO COME-(PER MANDY'S REQUEST)

as always, I need no credit for this.....

Hey you must have not read my rebuttal very closely. Drivers do get paid more. I'm not jealous of freaking drivers I also deliver when the help is needed. Plus I get paid more than a driver.

So, if you didn't have a delivery, would you stand around and do nothing? Because if a customer sees everyone else working and then they see you standing around, don't you think that would piss them off, especially if they needed to be waited on. Also, when you were hired did they tell you that you might have to do other work besides delivering pizzas.

How old are you anyway? It sounds like you are 16 going on 10, "you suck." Get over it. I'm not trying to be a name caller which you obviously are. I'm telling my experience so you know not all Pizza Huts are alike.

All of you can try and put them out of business, but it won't happen any time soon. I know all of the pizza places in my town suck. You can't please everyone. No matter what you do someone will always be there to b***h about it.

Sorry to burst you bubble... I live in South Carilinas and must say, SC Pizza Huts are dives.
Dirty never washed or cleaned floors.. Everytime I order anything from any local store it gest screwed up.This though is the thing that bothers me the most about Pizza Hut... I have never in my whole life at 32 years old have ever had a Pizza Hut Pizza that was completly cooked. Every single one... every... thorugh my whole life in the State of South Carolina has been completly gooey in the center... Completly uncooked... And when I have eaten instore, the toppings are heaped on.. When for delivery its scantily sprinkeled with toppings... Plus 50% of the time I get Diareeah from the undercooked meats on the undercooked pizzas.. I found a Souloution... Dont eat there. Put them out of Buisness. I have slowly over the yeas been watching them close in my area one by one... Bye bye nasty pizza place there are a million others just like you waiting to take your place.....

Mandy I am sorry you are a corporate shill for pizza hut. I am also sorry If my telling of the truth offends you. You think this is an isolated incident?
You need to read more rip off reports. Particularly the ripoff report listed on the home page- just click on the pizza hut photo- its real easy.

Did my manager suck? Yes, they all do, just like you. Was I really concerned what was going on in the store, no not really, I mean maybe at first but then I decided that when enough people got sick then the s**t would hit the fan and that would be funny. If they didnt get sick from the NASTY food? Well then I was doing them a favor by toughening up their immune system. And I need no credit for that...

Should I have got him fired? Most people would say yes, but then I saw THE BIG PICTURE... This guy was a dufus and like I said earlier it was much more fun ripping this guy and his store off in MANY WAYS (too many to list right now). Some day I will elaborate on the story of him blowing his truck up trying to follow me on a delivery, or maybe when the s**t ultimately did hit the fan (after I was gone) when they were caught trading pizzas for beer.

The fact is these people go down eventually on their own.

A driver is hired as a driver..period. You want them to do extra work then you pay them extra money. They cant help it if all the cooks and waitresses are jealous of them.

I have not worked at all pizza huts true, but I have networked with alot of people that have, and they all tell the same story.

I cant help but cringe at their new commercial where kermit the frog is asking "do you want something green in your pizza?" Alot of people at my store got something green in their pizza, and it wasnt veggies....

You can't base your experience at Pizza Hut on all Pizza Hut's. It sounds like your store manager sucked. My manager would never do anything like yours did and I'm sure there are a lot more. Anyway you can't blame Pizza Hut for how someone acts when there isn't any 'higher-ups'around.

The manager is in charge of the store. There is usually no one around that will stand up to him. If you were so concerned about what was going on in your store, why didn't you try to get him fired. I would have especially if he was screwing with my time card. If the store was owned by NPC then you should have had an area manager that you could have talked to. He or she would have fired him in a heartbeat.
No one person's experience can account for thousands.

I have been working at Pizza Hut for almost six years and we always wash our pans.
By the way I'm not defending Pizza Hut for any other reason than that a lot of the times they are wrongly accused of things, some of which is beyond their control. They trust that a store manager will do a good job, and unless an employee, like you were, says something to someone over the manager then bad managers are just going to keep on pulling crap like yours was.
By the way we make our drivers help around the store, because most of the time everyone else is too busy. If there are no deliveries up then the drivers are usually just standing around. Anyway folding boxes is not hard nor is cutting veggies. We just usually only ask drivers to fold boxes and wash dishes. They get paid more an hour plus a dollar a run plus tips, why shouldn't they help. They are getting paid well enough that they can.

So unless you have worked at every Pizza Hut in the world then you cannot get on here and say that Pizza Hut sucks because of your one summer experience.

Gregg, thanks for asking, I will be glad to share some of my pizza hut stories...

Just out of high school I decided to try the "pizza hut experience" for the summer. I now have memories to last a lifetime.... Too many to list here, but will from time to time.

Manager liked to save money anyway he could...especially on labor costs and food items...
employee hours commonly shorted and bad food items asked to "mix in with the good"

This was all profit driven of course...I was hired as a driver, but frequently found myself being asked to do other jobs (such as boxfolding and veggie cutting, etc etc) This is how I learned about his "practices".

Once while being asked to cut the "green peppers" I noticed that quite alot of them were turning orange. I began to separate these for the purpose of throwing them out when he came in and saw what I was attempting to do. His response was: "What the hell are you doing?!" When I told him, his reply: "You dont throw bad food out!, you just mix it in with the other, here like this!" and he began chopping and mixing the rotten veggies with the "fresh". Hmm interesting, I wonder if he was taught that at manager's skewl. So in effect he was training me to be a model employee.

Next issue I had with them was when I was offered just about all the overtime I wanted one week. Well when one of the "little managers" heard about this, I overheard them complaining about they didnt have the money to pay me for overtime, but she was told, it could be "worked out". Well when I got my paycheck it had been "worked out" all right. I of course complained about this and was told they would get it "straightend out" in time but in the end all I was offered was "a couple free pizzas".

As soon as the paycheck incident happened I went into start cheating pizza hut mode. I cost them much more money than they owed me, so that is my advice to all employees out there both pizza hut and elsewhere, dont get mad and quit, just start ripping the company off- sometimes you can get away with this for a looong time before (if ever) you get caught.

A small example (one I can tell): We had something called "two for tuesdays". -Two pizzas for the price of one on tuesday. Not everyone knew about this, and when my "manager" heard me informing a customer on the phone- he said "You dont ever tell someone about that-if they dont ask for it they dont get it!". Well now when I took someones order on a tuesday, I just made the order up for two pizzas anyway and only charged them for one. This resulted in alot of profits (tips) for me.

So to the wife of a pizza hut manager.... I hope you are proud of your husband and his "accomplishments".

More stories to come.

OH Yeah, I almost forgot, Ever wonder why Pizza Hut pizza is sooo greasy??? It is because the pans are never washed. Once they are used, they just get "resquirted" with grease- Either one, two, or three squirts depending on the size of the pan. So you can see with all the grease that accumulates=ONE GREASY PIZZA!

I need no credit for this....

Now, now, Bradley, although they strive to maintain the same experience in all franchisees somme ARE better than others. I am intrigued by your allegations and encourage you to elaborate.

Rhonda was correct to call me on the character assassination of all Pizza Hut employees just because of the terrible wages. Some very competent people, I am sure, work there to make some extra bucks because it fits into their schedule. I more object to the corporate policy and methods integral to the overall paradigm these 'restaurants' are structured with.

If we accept Rhonda's claim that her husbands franchise is par excellance, then the ROR # 2994 demonstrates the other end of the spectrum. This wide range in operational finesse among franchisees is yet another SYMPTOM of the serious corporate dysfunction at Pizza Hut. Thank you, Rhonda. BTW, Rhonda, why are you so insecure? You had to mention your college degree twice. I realize it is embarassing to be married to someone in food service that makes more than you do, find something else to fulfill your ego.

Anyway, this is basically about Yum! Brands (http://www.yum.com/) and their 'portfolio' of restaurants. Yum! Brands has more than 5,000 U.S. company-owned restaurants, including A&W All-American Food, KFC, Long John Silver's, Pizza Hut and Taco Bell restaurants. The company owns or franchises more than 32,500 restaurants worldwide. Their strategy is to cut costs by volume purchase of goods for all restaurant locations AND minimizing employee expense(among others).

Boring stuff you can search about:

FoodService Purchasing Cooperative, Inc (KFC National Purchasing Cooperative, Inc)

Unified FoodService Purchasing Coop, LLC

Tricon Global Restaurants

KFC National Purchasing Cooperative, Inc

Tricon's KFC, Pizza Hut and Taco Bell franchisees

Tricon's Supply Chain Management group

Taco Bell's FRANMAC (Franchisee Advisory Management Council)

UniStar

Instill

NuCo2

Yum! Brands

To the principal's involved this is all about shaking the money tree. Shame on them, and I still plan to vote with my dollars.

VOTE WITH YOUR DOLLARS! IMHO, they are insidiously turning our fast food outlets into technically legal U.S. versions of the sweatshop. Eat out at locally owned and operated restaurants.

Of course the GENERAL MANAGERS salary is high, because he gets a bonus for all that slave drivin he does and all the spoiled food he still uses duh!!!

Pizza Hut is the enron of the fast food business....

Gregg,
I sure do wish you could solicit one of our NPC Pizza Huts in SC for an antedote to your bad experiences there! I am the spouse of a Pizza Hut manager, and also a college educated professional, and I am extremely proud of my husband and our area restaurants. SC Pizza Huts shine with Southern hospitality, and our small local Pizza Hut is a great family restaurant. I have just one comment to make regarding your "slam" on the "$6.00 per hour" comment......I think regardless of how unsatisfied you were, it was not necessary to attack people's abilities in reference to their salaries...I am a social worker, and see many people every day who strive to get a job making $6.00 per hour so that they can feed and house their children....please try to be more considerate of your comments that could hurt innocent people. Oh, and by the way.....I am a licensed professional with a college degree...and my husband's salary with NPC as a Restaurant General Manager was twice what mine was last year....maybe you should check your facts regarding education and salaries of people in the fast food business before you insult them, sweetie!

Oh, blah blah blah.

I have been on the shitty end of the stick when dealing with Pizza Hut and my solution is to no longer patronize their outlets. Minimum wage attracts some really intelligent people. NOT.

Also consider boycotting Taco Bell, Long John Silvers, and Kentucky Fried Chicken. Check out the ownership of all.

Remember vote with your dollars.

Oh, blah blah blah.

I have been on the shitty end of the stick when dealing with Pizza Hut and my solution is to no longer patronize their outlets. Minimum wage attracts some really intelligent people. NOT.

Also consider boycotting Taco Bell, Long John Silvers, and Kentucky Fried Chicken. Check out the ownership of all.

Remember vote with your dollars.

Oh, blah blah blah.

I have been on the shitty end of the stick when dealing with Pizza Hut and my solution is to no longer patronize their outlets. Minimum wage attracts some really intelligent people. NOT.

Also consider boycotting Taco Bell, Long John Silvers, and Kentucky Fried Chicken. Check out the ownership of all.

Remember vote with your dollars.

Oh, blah blah blah.

I have been on the shitty end of the stick when dealing with Pizza Hut and my solution is to no longer patronize their outlets. Minimum wage attracts some really intelligent people. NOT.

Also consider boycotting Taco Bell, Long John Silvers, and Kentucky Fried Chicken. Check out the ownership of all.

Remember vote with your dollars.

Chris, you said it.

I also work for Pizza Hut owned by NPC International. I don't know about some Pizza Huts, but in ours we get phone calls from a secret shopper. We have to say this "Thank you for calling Clarksville Pizza Hut. This is Mandy. Will this be for dine in, carry-out, or delivery. Customer answers. We take number and etc., then we ask if they would like to hear the specials. If yes then we tell them. Then we take the order, then we repeat it back, then we up sale by asking if they would like to ad bread stix or a 2-liter of Pepsi with that. Then we quote price and time to pick up or time of delivery. We get graded on this if we get below a 90% we get wrote up. After 3 write ups we get fired. I know not all Pizza Huts do this. If they are owned by Pizza Hut Co. they probably don't.

I have had abusive customers, but I try to handle it by a system that Pizza Hut has it is called L.A.S.T. which is listen to the customer, apologize to the customer, satisfy the customer, and then thank the customer. Like I said before not all Pizza Huts will do this. Sometimes we don't, but only because we have repeat offenders. By that I mean a customer that always has a problem.

We always write down customer complaints, and sometimes there is a pattern. The first couple of times you want to help the customer, but there are times when you have to tell a customer no because they just keep taking advantage.

About the # on the boxes, if you call it Pizza Hut will send you a VIP gift certificate and they are usually around $20.

Pizza Hut has spent a lot of money trying to keep their customers happy, but there are some stores out there that just don't follow the rules. My particular store has a customer mania program it gives employees an incentive to appreciate the customer, by rewarding a customer maniac employee. This is an employee that will go out of his or her way to please a customer. Pizza Hut has spent, I'm sure millions of dollars on this program.

It is unfortunate that you have encountered a bad store. If you can find out who your local store is owned by it would benefit you in knowing that NPC International is probably more strict on its employees than Pizza Hut Co.

First of all, I would like to address the lack of tact in describing the customer with the coupon issue. This isn't exactly the way you should describe any customer of yours, no matter how they behaived. This is a public forum for their complaints, not for you to prove that you're less professional than they've already given your store credit for being. I don't know the laws in TN, but here in IL most everywhere is quite readily able to support the "No Shoes, No Shirt, No Service" clause. Most businesses have it posted still. This customer if he was in fact shirtless should have been asked to remove himself from the store, or put a shirt on long before he made it to the counter if there was any wait at all. This is partly a rule for the visually abled, to be able to maintain an appetite while in your store.

Secondly, I wish to address the wind situation. We have no problem with running the wings through twice, or even three times, but so far twice is the most I've ever been requested to run them through. The "special's" that they weren't running, may in fact be true. I don't know that area's marketing. In my store we always have specials. Be it the regular menu price, and the 2nd pizza is cheaper, of the meal deals, or whatever, but coupons are something completely different. But you mentioned talking to the driver about the coupon, and this seemed a bit odd. Pizza Hut is supposed to accept a coupon from the web no matter if they're franchised or not, though they do have to have the physical coupon. The reason for this is that any driver could say you used a coupon, get the price reduced and then only pay part of that money, unless you called back to get a refund they would never know that the price you paid was different from the price he had to pay. So an audit, would throw a major red flag if they didn't have the coupon. The dough issue, I would have canceled my order, and turned around and called back 15 minutes later to order it the way I wanted it, or just told them to stick the entire order. It's not how they want to make it, it's how I want it if you want me to pay for it.

In ever pizza hut that I have ever been inside of they have an 800 number on their boxes, this number is there to ensure your service is the best it can be. If it's not please, feel free to call it, if you can't find it on a box, we have internet access or we wouldn't be here, so please feel free to use the "Contact Us" part of the www.pizzahut.com website. They do take their customer complaints seriously there even if the store itself does not. They need to know in order to keep you getting the food and service in which has kept you as loyal customers for so long!

I have a response to Lenny from Knoxville's letter. I remember him well. He not only walked into the store with no shirt on but was needlessly cursing while in line. John was only protecting the other the other customers in the store. It is unfair that some hick from Knoxville has tainted John and our store's name. He should be ashamed of the way he acted and is lucky that we didn't call the police. Scum like that shouldn't be allowed to eat at our store, much less curse over EXPIRED coupons.

First of all we waited in a Long Line which seemed like an eternity when we finally got to place our order we asked for personal pan pizzas and were told they are sold out we would have to purchace a Large or Medium,well we didnt really want to eat that much but after waiting so long we went ahead anyway,then we had some coupons we got in the mail and the manager said he wouldnt accept them when we asked why he said that they didnt have to accept them because they were a franchise.well the coupons had Gatlinburgs name on them and when we pointed this out the manager john aron told us to get the hell out of his store!!!I couldnt believe this man was jumping up & down screaming at us to get the hell out!!He is an Idoit and well never go there again.I suggest if you go to Gatlinburg stay away from Pizza Hut & go have a steak dinner where atleast they have alittle class & they appreciate your business.