Pizza Hut Needs to be checking identification and credit cards for proper signatures California california
This report is being written for a 79 year old man that is a member of my credit union. He has had $600.00 dollars worth of fraudlent transactions run thru his VISA account with us at the credit union. He had absolutely no idea what was going on until he received his statement in the mail and he then had to call me for help. Apparently it is a common practice for Pizza Hut to not ask for proper identification when accepting a credit card as payment.
This poor mans credit card number was stolen and it has been used all over southren California for pizza of all things. If the proper identification would have been asked for maybe this could have been stopped before it got to this point. My plea to Pizza Hut is that if you are willing to accept credit cards over the phone or in person make it a policy to ask for identification or to see the signed card it might deter you from having potential liability with your customers.
At this point I have proceeded with the necessary steps to go after Pizza Hut for the funds that you owe this man. I expect your full cooperation with the matter since you don't have two legs to stand on.
CMG
missoula, Montana
U.S.A.
4 Updates & Rebuttals
Debbie
Houston,Texas,
U.S.A.
Pizza Hut employees steal from you
#5Consumer Comment
Wed, August 11, 2004
I had a Pizza Hut employee steal my credit/debit card number, after I ordered pizza from them many times. Fortunately I check my online bank statement daily that I caught it the first time, and cancelled my card the same day. The amount was not much, but it was the principle of the matter. The fact is, when a major company such as Pizza Hut, offers your privacy on your cards, they need to stick by it.
When I contacted then, which someone from the local Pizza hut called, Debra Barnes, she told me I would not get my money back, and I asked how do you figure that, when someone from your company stole it from me. She then told me she would compare the signatures and get back to me. I wondered at that time, if she were an expert signature forgeries, which I doubt she was.
Anyway as of this date I have never heard back from them,I have contacted my bank, they are taking care of it.
The point is, if I did not check my online statement daily as I do, I wonder how many more times my card would of been used by them.
Just reading this, I know now its not just here this is going on, its all over, and something needs to be done about it. Not only Pizza Hut, but anyone else that accepts debit/credit cards and promises privacy.
John
Memphis,Tennessee,
U.S.A.
This Is a Big Time Credit Card Security Flaw
#5Consumer Suggestion
Thu, March 11, 2004
I got burned by a similar incident a few years back except it was with my Visa debit card. I noticed my checking account amount was off by about $120.00. I called the bank and they told me it was a debit card transaction at a local Boston Chicken. Well, I had never eaten there and had the bank investigate the charge nad credit my account. Turns out the debit card ws never swiped at the reader. Either the reader or debit card mag stripe was bad. The employee just keyed in the wrong account number (which just happened to be mine) and the expiration date which was the same as mine. Voila! Transaction approved, customer leaves store with merchandise.
This is a somewhat serious securtiy flaw in the credit card precessing system used across the country. Relying on the manual entry of a long account number when the reader is unusable is risky. There are very few merchants that actually do the card imprints any more and these provide much better security and accuracy. Unfortunately, they take longer to do as well so merchants opt for the faster card reader setup.
There needs to be a way of adding a layer of authentication to the manual entry process, maybe entering the last 4 digits of your SSN. That would easily help to prevent accidental charges to wrong accounts. I was fortunate to have caught the error quickly and avoid any NSF fees.
For the record, there was no apology at all from my bank or the Visa organization. I had to take the time to visit the branch and sign a few forms before they finalized the credit to my account.
From what I gathered the Boston Chicken store ate the loss since the card was not swiped.
C
Missoula,Montana,
U.S.A.
Your Mistaken
#5Consumer Comment
Thu, March 11, 2004
For your information his credit card has been in his possession this entire time. He had the number stolen along with the expiration date and it was manually entered. If Pizza Hut had taken the necessary steps they could have protected there consumer better. No card was swiped, no card was present, no ID was ever asked for! Scary, Huh? Imagine if it was your credit card number was stolen and you had no idea this was going on until you opened your monthly bill.
As we see it he probably went into a merchant used his card and some low life wrote down his number and expiration date and sold it to his friends.
Something to think about!
Paul Pickle
Raleigh,North Carolina,
U.S.A.
Blah blah blah !!!
#5Consumer Comment
Tue, March 09, 2004
Pizza Hut needs to take responsibility to compare the back of the credit card to the receipt? Well, people everywhere should take responsibility for their credit cards by knowing where they are and not leaving them laying around in precarious manners! BUT, I don't see you stating this obvious fact. Let's just blame this 79-year old's man loss on a pizza restaurant, right?
If the 79-year old man can't keep tabs on his credit card, then perhaps he should not have one and should stick to using cash!