Complaint Review: Pizza Hut

If those breadsticks came with the pasta, it's not supposed to come with breadstick sauce. If it didn't come with the pasta, then yes, it should've had one. Sometimes we forget. It's not a big deal.

Raw chicken? It's impossible for them to have given you raw chicken. The wingstreet wings, i believe, are indeed raw, but they're frozen. No one could possibly make the mistake of taking FROZEN chicken wings out of the freezer, dumping them in a box and sending them on their way. That is crazy. I agree with the above poster: cold, not raw.

What kind of CSR bitches to their customers about a third party? Get over it. If you wanted the food remade, you could have demanded such. A refund? Demand it. A credit for next time is our first line of making amends as it is easy, convenient and costs us less money.

Your wings were not raw because all of the wings come precooked. Maybe they were cold, but they were not raw. Those are two completely different things. Raw chicken poses a serious health risk, whereas cold chicken is just annoying.

MY BROTHER AND I WORKED AT A PIZZA HUT IN AUSTIN,TEXAS AND NOT ONLY WOULD THIS SORT OF THING HAVE NEVER BEEN ALLOWED BY THE MANAGER, BUT IT SOUNDS LIKE TO ME THAT THE PERSON WHO DID THIS WAS STONED, JUST TOO BUSY OR DID NOT GIVE A RAT AND THOSE KIND OF PEOPLE WERE FIRED AS SOON AS THEIR BAD ATTITUDE BECAME AVAILABLE. THOSE KIND OF PEOPLE MAKE IT BAD FOR EVERYBODY AND PUT ALL OF OUR JOBS ON THE LINE. WE WERE THERE TO MAKE A BUSINESS AND EARN OUR MONEY AND IF THIS IDIOT CAUSES US TO MESS UP, WE LOSE OUR JOBS AND ALL GET FIRED WITH NO MONEY WHEN THEY CLSOE DOWN THE PLACE.

AS HARD AS IT IS TO GET A JOB, NO WAY WERE WE RISKING OURS AND WE LASTED THERE UNTIL THE PRICE OF GASOLINE MADE IT IMPOSSIBLE TO CONTNUE TO DELIVER PIZZAS AND TO COMMUTE TO WORK.

IT COULD BE THAT THEY WERE JUST BUSY. ESPECIALLY IF IT WAS SUPERBOWL AND THEN THERE WAS A HUGE HOUSE WATCHING THE GAME ON TV AND HERE JUST WEREN'T ENOUGH ARMS FOR THE TO GO ORDERS AND THE HUNDREDS OF PIES WE MADE RIGHT THERE AND ALL OF THE BEVERAGES WE SERVED. IT WOULD HAVE BEEN EASY TO HAVE MADE AN HONEST MISTAKE IF WE HAD BEEN SERVING WINGS BACK THEN.

SOMEBODY GIVES ME COLD WINGS? I JUST SLAP THEM IN THE MICROWAVE.

IT HAPPENS. NOT OFTEN BUT SOMETIMES YOU HAVE NEW GUYS AND YOU HAVE THE GUYS WHO JUST DO NOT GIVE A ****. THE LATTER ARE USUALLY TERMED PRETTY FAST.

I WOULD GIVE THEM ANOTHER CHANCE.

Thank you for your frank post. I appreciate feedback as it guides me to areas I can contribute toward improving in our store. I can not do everything, but I can be an agent for necessary change.

I regret your experience. I am behind the scenes and have shared your objections and concerns along with others that fuel the issues you address. I am but one among many other concerned employees who take great pride in their jobs and have outstanding work ethics, who when given proper training and orientation never allow threats to customer health and well-being, or poor quality to be presented to customers as acceptable exchange for value, and provide responsive customer service when we miss the mark.

In short, for whatever it's worth after the fact, I repeat I am very sorry for your experience and do not blame you for your reaction. There are no excuses for what happened to your order; there are reasons but not excuses! I worked that day, but since I have minimal skills in the Wings Street -- chicken -- area of the business, I do little cooking. If I had worked that day on that order, your meal would have been a treat to eat. And, if I had taken your complaint call, you would have received respect and compensation, rather than having your concerns disrespected and dismissed.

I too have a long and illustrious resume working with the public for many years on many levels in numerous capacities including F2F, telephone, sales, manufacturing, Fortune 500, small businesses, etc. So, I have some depth of experience as you do to back-up my remarks here. And, I know the real short-term and long-term costs of the kind of bad publicity generated by experiences such as yours. No business can afford such during any economic climate; it's ever so easy to care and be concerned for customers' needs and concerns.

Finally, please know the employees do care and are working diligently to address the issues with this store and provide top quality food and customer service going forward. We hope you would be encouraged by our aim to improve our performance and would give us a try again in the future. If not, please know that your concerns did not fall on deaf ears and have made a significant impact!

Thank you for your frank post. I appreciate feedback as it guides me to areas I can contribute toward improving in our store. I can not do everything, but I can be an agent for necessary change.

I regret your experience. I am behind the scenes and have shared your objections and concerns along with others that fuel the issues you address. I am but one among many other concerned employees who take great pride in their jobs and have outstanding work ethics, who when given proper training and orientation never allow threats to customer health and well-being, or poor quality to be presented to customers as acceptable exchange for value, and provide responsive customer service when we miss the mark.

In short, for whatever it's worth after the fact, I repeat I am very sorry for your experience and do not blame you for your reaction. There are no excuses for what happened to your order; there are reasons but not excuses! I worked that day, but since I have minimal skills in the Wings Street -- chicken -- area of the business, I do little cooking. If I had worked that day on that order, your meal would have been a treat to eat. And, if I had taken your complaint call, you would have received respect and compensation, rather than having your concerns disrespected and dismissed.

I too have a long and illustrious resume working with the public for many years on many levels in numerous capacities including F2F, telephone, sales, manufacturing, Fortune 500, small businesses, etc. So, I have some depth of experience as you do to back-up my remarks here. And, I know the real short-term and long-term costs of the kind of bad publicity generated by experiences such as yours. No business can afford such during any economic climate; it's ever so easy to care and be concerned for customers' needs and concerns.

Finally, please know the employees do care and are working diligently to address the issues with this store and provide top quality food and customer service going forward. We hope you would be encouraged by our aim to improve our performance and would give us a try again in the future. If not, please know that your concerns did not fall on deaf ears and have made a significant impact!