Planet Fitness Franchising LLC Planet Fitness, ABC Fitness Solutions Refusal To Cancel Membership Philadelphia Pennsylvania
This company refuses to cancel memberships. We have moved a great deal away from the Gym ( Home Gym) we signed up at. We have made numerous calls to the Gym and the employee's told us " WE HAVE TO COME IN PERSON TO CANCEL THE MEMBERSHIP". This company was told by us that we have moved and dont have any intentions to travel all that way just to cancel our membership, and that they do not have our permission to continue to deduct the monthly fees. But they continue to steal our money.
We made attempts to cancel online since they give you the ability to sign up online, and they even have a link on their website to "cancel/freeze membership" but when you select that option a window pops up and says please visit your " Home Gym".
We even noticed that our agreement says "NO AUTO RENEW" but they continue to do that and take more money.
1 Updates & Rebuttals
Member
Sherwood,Arkansas,
United States
UNABLE TO LOCATE ACCOUNT
#2REBUTTAL Owner of company
Thu, April 01, 2021
Hello,
We regret to hear your recent experience with ABC Financial Services was not a satisfactory one. I would like the opportunity to review your account and see that proper action has been taken. We strive to address all consumer feedback, positive or negative, and want to make sure your situation was handled properly.
Please email me at membersupport@abcfinancial.com your 9 digit agreement number or the home phone number on your account so that I may look into this for you.
Stacy Jackson
Customer Relationship Specialist
ABC Fitness Solutions, LLC.