Complaint Review: Planet Honda

Last June 2003 I lease a Honda Accord from Planet Honda. I also purchased 3 waranties and their amount was added in my monthly payments. The dealership was about to close. It was like around 9:30. I signed the papers and left with the car. I told my brother in law about the waranties and he told me to cancell them they are not worth it.

The very same night around 9:45 I called Planet Honda and spoke to Finance manager Angel Martinez and told him i wanted to cancell the warrnaties. he said fine no problem come in tomorrow. I went their the next day and he told me they are non cancellable all 3 of them. i showed him the policies of the warranty which stated they are cancellable and told me to contact the warrnaty company directly and he could refund me only $369.00 out of $2468.88.

However, I called the waranty company gave them the information and they said the dealership haven't submitted the paperwork yet and also said they are cancellable but through the dealership. I went back to Angel told him the situation and he said ok he will refund me the amount. The Next day i got a call from him and stated he spoke to the waranty company and said they are non-cancellable (i was furious). I went back there and he called the warranty company on speaker phone in front of me and spoke to the same gentleman i did and of course he lied that he never told me the warranty is not cancellable. The Second warranty which covered up to $2500.00 for dents on the car at the end of lease was cancellable.

In the beginning I was told that warranty was worth $1200.00 but now since the Planet Honda had to do a refund the price changed from $1200.00 to $499.00. I told Angel about this and he said "do I have that in Writting" I was just furious and tired of them. I Just decided to take that amount and never do business with them. He Told me i would get a check in the mail.

Three Months passed and no check. I called Angel and he said I have to call Bruce Wincler at their dealership because the dealership on rt3 has benn bought by someone else. I called bruce Winler left him several messages and no answer, went down their a dozen times and he was never theere. I made copies of the policy and left with the receptionist and was advised a few days later that he is working on it.

2 more months and still no answer. It has been a full year now and I haven't received any thing.
First thy changed their statements and they worked somthing out with the warranty company to tell me that they are non-cancellable. Then they changed the amount of each warranty and in the end they never responded to me.
I am so frustrated with these people. They dont care and have no sense of customer service skills.

If somebody can help me with this please let me know.

Shiraz
Mountainside, New Jersey
U.S.A.