Planet Honda Planet Honda requires me to pay a disposition fee of $450.00. The problem is that this disposition fee was never discussed at the time of signing the lease agreement. Union New Jersey
I am writing regarding an experience I am currently having with Planet Honda Dealer in Union, NJ and Hann Financial Service Corporation. I’ve received a letter from Hann Financial after I turned my lease in stating I was required to pay a disposition fee of $450. I was surprised, because I returned my vehicle in pristine condition and well under the mileage limit. When I called Hann Financial to inquire about the fee I was advised that it was in the contract. Hann Financial instructed me to contact the originating Honda dealer to waive this disposition fee. After several phone conversations with little cooperation, I visited the Planet Honda location.
While there, I had a conversation with Kelsey Moore, the Finance Director. I explained to Mr. Moore my concerns over the contract that I signed with Planet Honda when agreeing to lease the vehicle. At the time of signing, a Mr. C. Martino, with the title of Controller, did not disclose that fee to me. Mr. Martino clearly outlined all other elements of the contract that I was about to sign with the exception of the disposition fee. In response, Mr. Moore stated that the disposition fee cannot be waived because I had refused to purchase this vehicle or re-lease a new vehicle.
Additionally, he stated that I have no proof that the disposition fee was never initially discussed. I have had no resolution to this issue with Planet Honda or Hann Financial. All terms and conditions, especially conditional fees, should be clearly outlined and explained at the time of purchase to let the buyer be aware of these charges. This means of conducting business is under handed with the intent to coerce buyers into additional contracts. It is a shady business practice for Honda to profit off of the customers who choose not to re-lease with you.
The misguided actions of Planet Honda Dealer and Hann Financial reflect very poorly on the reputation of American Honda Motor Corp. At this point, I have no intention of purchasing, leasing or even driving a Honda vehicle again in my life.
I have done some research and have found many other complaints about the disposition fee being buried in the contract and the buyers not knowing about the fee until they have returned their vehicles.
Please feel free to reach out to me at (((REDACTED))) and we can discuss this matter further.
Thank you for your time.