Planet Mobility - Michael Woods Mobility Aids Shelby Township Internet
I purchases a gliding standing frame from this company May 2,2009. It is now August 1,2009 and still have not received what I ordered. They charged my credit card $4537.00 on May 2, 2009.
I have placed more than 20 calls to this company inquiring about when I would receive my standing frame. I have spoken to many people and have spoke with Michael Woods more than 10 times.
At then end of June, he said that the standing frame was shipping on July 3rd and of course I never saw it. Everytime I speak to Michael he gives me some kind of excuse. Each time I talk to him he wants to share his disablity story and how many kids he has and that he is going through a divorce, on and on.
Last week, He finally came clean and said that they had not paid the manufacturer and that is why I had not received my standing frame. Then he called back to say he found one in his warehouse but that it was not in the original box. I told him that I thought it was some used standing frame and that I did not want him to ship it until I spoke to my wife. He said he would call me the next day. I found it very odd that all of the sudden he found one in his warehouse.
Michael never called back, but I called and left a message for him on July 30, 2009 not to ship the standing frame and that I was turning this over to my bank as a fraud case.
The next day, 2 boxes showed up on my porch. Upon opening the boxes, I discovered they had sent a standing frame. It was not the one I ordered and didn't have the gliding option or the other upgrades I paid for. Not only was it not the one I had purchased, but it was used and scratched up everywhere. In the box was also 3 toilet seats. You could tell this was someone elses order that they must have sent back to this company and they sent it to me knowing it was not what I ordered.
Now, I am stuck with trying to get my credit card refunded and dealing with a company that should be out of business. Jail time should be ordered for all of the people working for this company.
I only wished I had done more investigating on this company. They also operate under World Wide & Best Buy Medical Products Org.
Hicks
Henrico, Virginia
U.S.A.
4 Updates & Rebuttals
Hicks
Henrico,Virginia,
U.S.A.
Still ripping us off!!!
#5Author of original report
Thu, August 06, 2009
Spoke to Amber the "office manager" who said she was sending UPS to pick up the material today 8/6/09. Also said she would call back today to talk about credit card refund.
No call from her today and after my wife struggled to get the heavy packages on the porch to be picked up of course it was not picked up. Called them and guess who is not in the office??? That's right Amber.
Still no pick up and no refund!!! Unbelievable!!!!!
Hicks
Henrico,Virginia,
U.S.A.
Another day no credit & no pick up on incorrect shipment
#5Author of original report
Wed, August 05, 2009
Rec'd a meassage from Amber 8/4/09 to call her. I called and left a message but no return call yet.
Hicks
Henrico,Virginia,
U.S.A.
Still no money & no pick up
#5Author of original report
Tue, August 04, 2009
Still no pick up of incorrect material. No credit either.
Hicks
Henrico,Virginia,
U.S.A.
Planet Mobility a Farudulent Company
#5Author of original report
Mon, August 03, 2009
My wife spoke to Michael Woods today to inform him that she has filed a complaint with the FBI. She asked him when he would be sending someone out to pick up the incorrect shipment and when he would be reversing the charges to our credit card. He stated that he would have the packages picked up today, but my wife spoke to UPS and they are not scheduled for a pick up. She also demanded a credit card refund as she is aware of the insufficent funds checks that are frequently sent out. He stated that he would have our credit card refunded today.
My wife has reported to the FBI, FTC, Visa & the BBB.