Planet Mobility take your money and give you nothing,the check is alway's in the mail Shelby Township Michigan
On 1/7/09 I ordered a HIGH PERPORMANCE TITAN 3 WHEEL SCOOTER from Planet Mobilty it had a 5 day delivery.
I went online to track the delivery but after 5 day 's there was nothing showing a shipment, so I called the company.
I was told by Amber the scooter was out of stock and had to be reordered,should have it in stock in about 5 day's.
I called back in a few day's and was told the scooter was held up in customs. I kept calling every few day's to check on this scooter, and it was always the same answer, any day now.
Finally when I called on 2/13/09 and talked to Kristina I put enough pressure on her, she refered me to the C.E.O. Mike Woods.
Mike Woods was very nice and told me that this shipment had for some reason held up in customs for a very long time, but would in at least 1 more week.
I told Mike Woods this had gone on to long and I needed my money back so I could go elsewhere to get a scooter. He told me he was sorry but he understood and would send my check that day.
I called back in a about a week and told Mike I had not recieved a ckeck, he said he was sorry, he would put a stop payment on that check and send me another.
On 3/4/09 Mike Woods told again he was sorry and would overnight me a check.
Here I set on 3/17/09 unable to buy a scooter because Mike Woods will not send my money back.
Garey
Little Elm, Texas
U.S.A.
2 Updates & Rebuttals
Rj
Council Bluffs,Iowa,
U.S.A.
Did Good by Me!
#3Consumer Comment
Mon, May 04, 2009
I would like to come out in defense of Michael Woods, who I believe is trying hard ,in a very tough economy, to help people like myself to become mobil. His company, Planet Mobility, in business for over 10 years, like a lot of other businesses, is working through it. I needed to be patient, and if at all possible, He will try to make it good. I ordered the P-3 Cruiser, with a 30 day full refund, if not completely happy with it, including return shipping. I live in a rural area, and it was just too small. I contacted Mr. Woods, and he said he would take care of it just as soon as he could. I paid the return shipping. I remained, patient,being handicapped I should be good at it. True to his word, I received a check today with a full refund, including the return shipping. He did good by me.
Garey
Little Elm,Texas,
U.S.A.
Planet Mobility Shelby Township, Mi. 48315
#3Author of original report
Mon, March 30, 2009
It is now 3/30/09 , and Mr Woods has not sent me a check for $2498.00 or a scooter.
I called the Shelby Township police, they told me to contact my local police, and possibly the Federal Trade Commission, and I did so.
The police IN Little Elm Tx told me to write a letter, send it certified mail if no responce in 10 days they would take action, I filled action today with the police.
I also filled with the fedreal Trade Commission, on 3/13/009, this one may take a little longer.