Complaint Review: Plaruim

I am playing a game called Sparta World of Empires.  I often use a product they sell called Political Attack Units.  A lot of the times when I use these I deploy them with game maxium of 10 units.

Typically when using 10 packs of these units I score around 3K PVP points.  When I came accross a city that had nothing but offence untis my damage was cut back and instead of the typical 3k PVP I recieved only 208 PVP.

Having recieved only 1/15 of my normal PVP points I filed a complaint with their support and the person responding went by the name of Andrew.  Support ticket  #BNL-738-36546.

The product is sold with a stated attack power and if you click on the question mark for information on the unit it promises one to one damage.

Normally in this game when you catch a player with offense left out it is "Happy Days" and you are awarded a massive kill and bragging rights.  Instead, my attack power somehow got cut off below the knees, just slightly above the ankle.  

Giving maxium defense value to the attack units, I found that I was given less than 1/7 the attack power and not one for one as promosied.  That was done by taking the max defense value for each unit and adding full upgrade bonus.

Support was unable to explain how my PA units performed worse against weak offense troops than they did against strong defensive troops  Support tried to explain it away by claiming battle advantage and top secret formula.  This is nonsence as I am entitled to the one for one damage promised.

I gave support game photos of the dismal performance of the PA units verses attack units aloing with two examples of more typical PA units verses defense units.  My attack should have destroyed all the attack units at the player city and destroyed the Hermes temple and not have taken multiple attacks to destroy the Hermes.

Here is my 208 PVP attack with 10 PA units against offence only in the city.

Agema 37
Mac 38
Promacho 6
Myrm 4
Gladiator 39

Now here is a 3567 PVP on mostly defense units using the same 10 PA force.

1 war elephant
113 scout
20 championed MP
91 MP
55 theuro
18 thorakite
23 peltast
13 myrm
33 archers
14 viles 
29 gladiators
349 javlins
300 psylos
8 sword 

So my complaint example I kill only 75 weak offense horses but in the new example I posted today I kill 91 + 20 defense horses. With the war elephant factored in it is about equivalent of a total of around 121 MP.

How is remotely possible that 10 PA kills 75 weak defense horses and then kills 121 high defense horses and a s*** ton of other defene units?  I got cheated and the company after many attemps refused to make it right.