Complaint Review: Platinum Benefits Group

During a routine check on my bank account, I noticed that my checking account had a deduction of $129.95 that I had not authorized. I called the 800 number and was told that I would have to mail a letter to the refund department in order to have money refunded to me, they do not accept incoming phone calls.

I called them again today, and was told that this was a non-refundable charge! I am very angry about this, I am unemployed at the moment and can not afford this right now! I am defintely going to my bank to file a claim on this. I will let everyone know if this does get resolved!

Sue
Stamford, Connecticut
U.S.A.