Complaint Review: Platinum Benefits Group

I was looking online for a payday loan. I filled out many request online. You must always give your bank information so that they can deposit the money into your account if they do approve the loan. I did not get approved for any loans and ended up getting one from my mom. I noticed my account balance was really low after my check was directly deposited. I called my bank to see where the 139.95 went. It had a memo saying to call the company. So I called. When I first called someone was talking into the background then they hung up on me. I called back, it sounded very unprofessional like someone answering their house phone and ghetto talking in the background. They said I authorized a Platinum Mastercard with a 139.95 authorization non-refundable fee online. I asked where online and she could not tell me that. I told her I wanted to cancel wich she helped me do and gave me a cancellation number. I told her I wanted my money back. She then told me it was non refundable but they would send me a form to fill out for their credit department and I may be able to get a refund at their descretion. This is crazy. I went to their website and read their membership agreement in full. Nowhere does it mention the amount of the authorization fee or that it is non-refundable. Im going to call my bank in a few minutes. I will update later.

Amber
Richmond, Virginia
U.S.A.