Complaint Review: platinum limousine and Icon ALS

I purchased a groupon for one hours worth of ride on Aug 28, 2010, as a present for our 7 yr old daughter's birthday party, and planned the entire theme around this purchase.  I booked the stretch hummer in January for the party on February 11.  I had a couple of questions, and had to call over 30 times before reaching Mr Jared Scott, who was very abrupt on the phone. 

I finally got ahold of him again on Feb 4th, when trying to confirm the reservation...he brusquely stated that someone would call on Monday, yet no calls came.  On Thursday, I was panicing, and tried all day to reach them to no avail.  Friday and the party time came and went, it's now Tuesday and I still have yet to hear from them. 

I have now called over 100 times, have sent 4 emails, multiple vm's, and even had my money refunded from groupon, yet ABSOLUTELY NO COMMUNICATION FROM PLATINUM!  

A reviewer on another site said that Mr. Scott dismissed his concerns of other bad reviews by blaming them on a jealous competitor, yet this doesn't ring true in our situation.  I would love to hear his explanation for standing up the 18 little passengers who were counting on this special present to make an even more memorable party. 

PLEASE DON'T COUNT ON THIS COMPANY FOR YOUR SPECIAL MEMORIES!!!!!