Complaint Review: Platinum Member Dba Fortress Secured Inc Aka Consumer Bill.com

I applied for a loan online. A few days later, I get an overdraft notice from my bank. A company named Platinum Member DBA Fortress Secured had charged me $39.95 I go online and begin a chat (which I still have saved on my laptop) about this charge because I couldn't get them on the phone. The website is Consumer Bill.com.

So, I explain to the woman that I didn't sign up and want refunded and that they are stealing from me, and I'm broke. She informs me that I did authorize it. After battling with her for a few minutes, she informs me she can "cancel" my membership but I wouldn't receive my money for 30 days in the mail. I ask for other contact info so I could talk to management, she gives me just a first name of a manager named Justin. I ask for his extention, she says she does not have to provide me that information.

She did however tell me that I should watch whom I give my information to on the internet. We taunted each other for awhile, me because I really needed my money (I have 4 kids and she should have felt a little bad!)and her, because she does it all the time. She told me alot of people call and want a refund and so on. The chat ended when my connection interrupted or we would have went on forever. So, I did get a cancellation number, but my 30 days has came and went, but I never received my money.

Oh, I almost forgot, a few days later, they charged me even more money $50, for another one of their companies: Goverment Grants members, I just reported them to my bank and closed the account. It was pointless, and I didn't feel like another chat!

Pissedoffmotherof4
Steelton, Pennsylvania
U.S.A.