Complaint Review: Platinum Protection

 Sales used
high pressure tactic to sell me and my wife home security system we don't need.

The incident started 6-17-2011 about 5:30 PM. I heard a knock on the door. Answered it and
there stood a young man, Jordan Beck and a "trainee". He said they
were going thru our neighborhood before the telephone company was to change out
wireless chips in telephone boxes.

 He then went in to his spiel about covering my wife's medic alert because she is disabled. He said the phones could go down and leave her without a way to call for help. Also he said that the system
would provide break in protection as they had alarms for the doors. He stressed that most break ins occur thru an outside door.

He also said his company, Platinum Protection, was running a special to promote customer advertising. Free equipment, such as medic alert pendents, wireless call out for hospital,
ambulance and police. Wanted to see my wife pendant so I foolish allowed him
in. Then he went into to his next sales pitch of scaring my wife that she could be without a way to call for help. He also had a list of people in my neighborhood who had signed up.

 He rambled on about how you got a cheaper rate with his company, free equipment as a sales promotion. He kept using my wife to get me to agree to the sales contract, account #620263. It turns out it was not a medic alert type system but a home security system.

Finally, I gave in. He said they would send installers in the next couple of days. After
phoning in, he wanted to get the five service contract signed but I was slow to
follow thru. Finally I signed and he wanted my credit card number. He took down
the information. Then he said the installers are here now to put in the equipment.
And they showed up at the door.

The equipment got installed. And the installers left. I had a sudden urge to check
the company out on line to see if they were legitimate and did not have a lot
of complaints against them. Turns out they have 453 complaints against them for
Shady sales practices and bad equipment. So I called my credit card company and
found out they had not made a charge against my card as yet, so I cancelled the
card so charges could be put on my card. I called the company and told them I
wanted to cancel the contract.

I was told they only did that weekdays and was given the number to call but the only way to cancel was to email a scan, mail a copy or fax a copy of the Notice of Cancellation to them. So I disabled the equipment, went to the post office and sent a copy of the cancellation by certified mail and email them the cancellation. They were going to charge my credit card $150 for first months service and installation.