I placed a mediafeed order for 4.95. I immediately (within one hour) sent mail to the customer support email I was provided stating that I wish to cancel all services and subscriptions and that no further charges were authorized. Today I received an additional transaction for $79.95 for a subscription to mediafeed. This was absolutely not authorized by me, even explicitly refused by me in email. The invoice sent to me in email provided login instructions to access account details. These instructions are bogus. They do not work. There is no means to access account details, cancel a service I didn't order or contact this company. If this doesn't work I will have to dispute the charges with my credit card company and cancel the card to prevent further unauthorized charges. If plimus is reviewing this and wants to undo this fradulent transaction, the order reference number is: 54343610. Rip off! Rip off!
EDitor's Suggestions on how to get your money back! HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO: Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER! Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARDIf the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report ..
The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action. And good luck Let us know how you do!
ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com
Rip-off Report PO Box 310, Tempe, Arizona 85280
3 Updates & Rebuttals
Bman
Philadelphia,Pennsylvania,
United States of America
Don't Forget To File A Report At
#4Consumer Comment
Fri, September 17, 2010
This agency about fraudulent practices:
http://www.ftc.gov/reports/index.htm
dgmoore
Kirkland,Washington,
United States of America
Winning the fight doesn't make them reputable
#4Author of original report
Fri, September 17, 2010
First of all, thank you ripoffreport. Your service provided badly needed leverage to get my refund. Plimus is continuing to process charges for mediafeed.me even though there are repeated reports of mediafeed.me making unauthorized charges. While I ultimately prevailed and got my refund, it doesn't change the fact that fraudulent business practices are occuring. When Plimus reports that "you have your refund" and "our customer service is excellent" they are in no way addressing the fact that the charge never should have been made and that as long as they permit the fraudulent charges to begin with, they cannot be trusted and should not be viewed as reputable.
Because of my experience with Plimus/mediafeed I have spent countless hours pursuing the matter, filed disputes with everyone including my own bank, cancelled my credit card and had it reissued to ensure no further charges could be made. Reputable company? Great customer service? Are you kidding?
Pamela
Georgia,United States of America
Already Refunded
#4UPDATE Employee
Fri, September 17, 2010
We do review and handle all disputes by phone, email and our dispute system. Our records indicate you placed the order on the 15th and the order was refunded on the 16th -much less than 24 hours after purchase. We think this is more than fair and reasonable and stand by our commitment to excellent customer service. We hope this was now resolved to your satisfaction. Should you need any further assistance, you know that you can contact us
at any time since we offer round the clock and calendar support to our
buyers.