Complaint Review: PMG Private Mentoring Group Prosper Inc. Robert Allen

I too have been ripped off by PMG, Private Mentoring Group, now known as Prosper and my story is similar to the others posted here.

The interview starts out asking about you and if you have what it takes to be accepted into the Success Team for Robert Allen's Millionaire Challenge. Then towards the end when they have you all hyped up they ask you what something like that would be worth? The interview was very fast paced and if I was slow in answering a question or would pause for a moment to start asking a question, Mark would answer for me and just keep up the momentum.

Although my husband was suppose to be included in the qualifying interview Mark Carrington made an exception to the rule because I didn't know when my husband would be available and they were anxious to get me on board that night. I took detailed notes so I could review them with my husband. I was told that we would have 3 days to cancel for a full refund and after that if we decided the Internet Marketing program wasn't for us the fee would be prorated.

I paid $10,3600 for an Internet business that I thought would be up and operational in 90-100 days. But, there were additional fees that weren't disclosed in the interview, passwords that wouldn't let me on to the web sites I needed, technical support that either ignored my request for assistance or didn't have the patience to help me, and customer care that was only concerned about me sticking with the program no matter what.

I diligently worked on my lessons, as instructed, and put in countless hours trying to make this program work. Whatever I attempted to do only resulted in disaster. My husband and I decided it would be best to get out of the program before it consumed any more of our time or resources. I called customer care to explain that the program wasn't working to our satisfaction and that it was interfering with our current business and requested a refund. I was told that I had agreed to the program and didn't have the option of quitting. I was also told that refunds were only given under extenuating circumstances.

I spoke with my coach Chris about my frustrations and concerns with the program and he suggested I e-mail Devin Willis for help, which I did. But, I never heard from Devin.

I wrote a letter outlining the problems I was having with miscommunication, unreturned phone calls, cancelled coaching sessions without being notified, etc. and I requested a refund. I have a confirmation that the letter was received but no one ever replied.

So, I have been bounced around from person to person, program to program, yes I even got talked into the Real Estate program, trying to make something work that isn't. Finally my stress level became so high, trying to deal with a company that only cares about their success, that I called customer care one more time to try and explain my situation. Kurt Brady became very short and combative with me so I just put everything on hold for now. That was on January 24, 2005. I haven't heard from anyone since then.

I am very disappointed with the unprofessional behavior of PMG and I will continue my investigation into obtaining a refund.

Lois Spring Creek, Nevada
U.S.A.