Complaint Review: PNC Bank

I have a HELOC on a second home condo in VT . The loan is with PNC . It balloned on 1/31/15 Since July 2014 I have been speaking with PNC regarding a refinance .I sent the app in mid-July and was denied do to credit ( approx. 640 ) . They told me to reapply on Jan 1 . At that time I was told i would have to apply for a LM . In the beginning of Feb I was contacted an was sent a LM application which I completed and returned . Approx. 4 weeks later i received a HARP application . I called a explained the loan did not qualify for HARP because it was a HELOC and a second home. I was told I did not know what I was talking about. Approx. 6 weeks later they called to to inform me the loan did not qualify for HARP and they would proceed with the original LM application. In mid June I received the LM agreement raising my payment 5 fold which I signed and returned . During this process i had applied for a refi on my primary residence. Which was approved. Until they pulled the final credit report prior to closing . PNC reported me 90 days late .

My score drop from 650 to 508 . As you can guess I was denied . This loan also would have paid PNC off . the credit reporting procedure was never disclose to me . I was assured of a refi . Had I known how they operate i would have gone elsewhere when my credit was still in tact . To me this was bait and switch . How could I be turn down for a loan with my payment going from $86.00 to aprrox $186.00 but approved for a LM with a payment of $ 431.00 . Also I made the interest payment every month . I am requesting the remove the 90 day late off of my credit report . This will also have an impact on all of my other credit . Pnc sent a letter re my complainent . Of course they deniened everything . But said afterIi made the 3 trial payments the lates would be removed . The letter was signed by Lisa Matlis Excutive Client relations officer . After I made all three payments on time the 3 late payments remained and a 4th was added . I called and was told that the wording could be interpreted two ways . Bull this is what she writes . Once the trial is completed PNC will report the account is on a perment modification agreement any any delinquency remaining on the account will be removed . Pretty clear to me .