Complaint Review: PODS

I first called the company to get a quote on the cost of the delivery & pickup & also asked what the charge would be for moving to a different state after a few months. I was given the quote in writing for the local delivery & storage & told over the phone that the moving cost & 2nd drop off (for my final destination in another state) would be the same as the initial drop off & pick up price. Roughly about $300.

 I have had my items in storage for about 4 months now & I finally have my new house address & destination. I called to have the pod scheduled to be delivered & now all of a sudden the price had gone from around $3oo that they originally told me to $2800.00!!! I am obviously in shock as this is no where close to what I was originally told on the phone would be my price. I voiced my obvious concerns to the rep who immediately told me that the reason was that my account was set up as a local account not a long distance one & that the rates are what they are & I can't do anything about it. I explained how I had originally told them on the phone about the move to another state & if the account was set up as local instead of long distance was not my fault as I do not work for the company & I didn't set the account up, secondly I was told on the phone the price would be the same. She kept cutting me off & not letting me speak, so I was getting frustrated & asked to speak with her supervisor.  She told me there was no supervisor that she could transfer me to.

Me being in customer service for many years & also working in a an office similar to that one, I know that she is lying. I told her that I know that there is a supervisor, as companies do not just leave their employees on their own, this is not how legitimate businesses work. I ask over & over & she refuses over & over. She says that the only thing she can do is e-mail the next level & have them call me back, but that she cannot transfer me to them.

 I will NEVER suggest them to ANYONE. They are a dishonest, two-faced company that will tell you one thing on the phone & then later when it comes time to get your items all of a sudden the price has gone up by 30X!  Plus there is no one else to speak with because they will flat out refuse to transfer you. I regret ever dealing with them in any way & will fight this as far as I can.

The bottom line is I am probably going to have to initially pay for the cost because of course they will hold all of my belongings (my entire life) hostage until I do. I am at the mercy of a nasty, lying corporation. I will tell every person I ever meet not to use them, if you actually want your belongings back at the original cost you were given. They are deceitful, DO NOT USE THEM!!!