Complaint Review: PODS

My family moved from Hawaii to Arizona and used PODS to move the bulk of our belongings. We set up a delivery for our PODS container to a storage facility about 45 miles from our new home because PODS won't deliver outside of a 50 mile radius from their storage facility in Phoenix. I was given an incorrect delivery time (window of 3 hours) on the confirmation email from PODS for the container delivery. I immediately called back and asked them to correct the time to a morning delivery, since that was the original agreement when we set up delivery, and that was the time we were available to meet the deivery driver for the PODS container. The PODS representative told me the delivery of our container would be between 7am and 10am on the delivery day.

On the delivery day, the 7-10am came and went. I began calling PODS to find out what was happening, and it turns out they LIED about when the delivery would be. They broke the agreement, cost me money for a uhaul truck and a uhaul storage facility, and now they are attempting to extort me for an additional amount of more than $700 to have the container delivered so I can get my belongings. I have recorded my conversations with PODS since the delivery day, when they failed to show up as promised (Arizona is a one-party state for recording conversations, so I am well within my legal right to do so), and they refuse to own up to the promises they have made that I have on record. I revoked authorization with them to charge my credit card they have on file (that is recorded too), yet they have continued to charge it. I have tried to remove the credit card from their file, but it won't let me delete the card on file without replacing it with another.

There are 4 days until the scheduled re-delivery of my PODS container with my items, yet I STILL don't have a time for delivery. I was told by the "supervisor" (if he really is), that they are using a delivery driver on overtime that day, and that is the ONLY delivery they are doing that day, just to resolve my issue, but they can't confirm a time for delivery? If they are in fact ONLY doing my delivery that day, that should be the EASIEST delivery to confirm a time for. I made it very clear to the "supervisor" that both my husband and I will not be there, so we will have to hire movers to unload the items into our house, so we MUST have a confirmed time to hire the movers.

We want our belongings and we need the bleeding to stop. PODS is nickel-and-diming us to squeeze every penny out that they can. This is EXTORTION. I was asked by the "supervisor" on my last conversation with him, "is this agreeable to you?" (To have our container delivered on the only day they will deliver, without any confirmation of a delivery time, and with the exorbident amount of ADDITIONAL charges.) I made it very clear that I DO NOT AGREE WITH IT, BUT I AM BEING FORCED TO ACCEPT IT because it is the only way I can retrieve my belongings from PODS because the items are being HELD HOSTAGE.

PODS needs to:

1- Deliver my items with a guaranteed time of delivery that is kept

2- Refund the last month of storage charges from PODS because it is their fault they continued to have my belongings into another billing cycle for storage (after they failed to deliver my container as promised)

3- Reimburse me for the 2 months of storage at uhaul and the uhaul truck rental that I incurred based on their failed delivery promise for the initial container delivery for me to unload my items