PODS - P.O.D.S. - Portable On Demand Storage, Unfair Bill Practice 7 days usage NETS Full Month Billing TAMPA Florida
PODS exercises unfair consumer billing practices. We rented a POD (long term) and for less than 12 months.
PODS escalated the monthly fee from $135.00 monthly for the first 4 months, to $145.95 for month 5, and then to $156.45 for months 6 and beyond.
We called PODS to remove the unit on 10/20/2008 and the unit was picked up at the end of the day on 10/21/2008. Our billing cycle is the 14th of each month and according to PODS customer service (1-800-927-9664) there is 'No proration' of the monthly fee.
Customer service directed us to call (PODS Accounting) at 1-866-927-9664 and we were told 'this is company policy' and said, 'call customer service at 1-888-776-7637' which is the same call center as 1-800-776-7637. So I called this number and they said, 'you must speak with the accounting at 1-866-927-9664.
We dispute PODS unfair billing practice of charging a FULL MONTH of usage for 7 days of use. Did PODS re-rent the same POD?
Got me!
Monrovia, Maryland
U.S.A.
2 Updates & Rebuttals
Got me!
Monrovia,Maryland,
U.S.A.
SHAME ON YOU PODS!
#3Author of original report
Tue, May 11, 2010
PODS when I called for a POD I called YOU @ Corporate and YOU are responsible for YOUR Franchise Stores and their behavior--- YOU trained them!
Consumerresolution@pods.com
Clearwater,Florida,
U.S.A.
PODS Enterprises, Inc responds
#3UPDATE Employee
Tue, May 11, 2010
Got Me's container rental occurred out of our franchise location in Landover, MD. Got Me's account is not owned by PODS Enterprises, Inc. and therefore we are not able to respond on behalf of the franchise. The account is owned by Atlantic Coast Portable Storage and the contact information for Atlantic Coast Portable Storage is: Landover Storage Center, 8400 Ardwick Ardmore Rd, Landover MD 20785.
Thank you,
consumerresolution@pods.com
(888) 776-7637 ext. 6303
PODS Enterprises, Inc.