Complaint Review: Pogo - EA Sports

I read Sandra's (from Bluewell WV) frustrating complaint and can relate. I was on Pogo.com playing a game when it knocked me off with a message I needed to pay. I paid as I could not remember when I paid last at that time, though I THOUGHT it was a bit early. Later I went throut my files and found that I was paid up until June 2008. I paid again Jan. 15, 2008, 6 months before.

I contacted them and kept getting the same response - finally got a response asking for my last 8-digits to my credit card, which I supplied. Got an answer that they investigated and my account is working fine - that I cancelled it on Jan. 15, but will remain active until the next subscription date of June 2008.

I emailed the SEVENTH TIME that I did NOT cancel- I PAID that day and need a refund. I replied to their email. Then, to be safe, I went into their site (which came up fine) and tried to go to MY STUFF and then HELP and both were in size 1 or 2 font so you can't even read it.

I tried finding a phone number (how Sandra got it, I don't know). It seems to be a carefully guarded secret.

I am going to try to call them and hope I get satisfaction.

This is getting ridiculous! NEVER DEAL WITH ANYONE WHO DOES NOT SUPPLY A PHONE NUMBER AND PHYSICAL ADDRESS!

As for this site, HOW does one put this topic in a category when NONE FITS?

Sskidd1143
Vandalia, Ohio
U.S.A.