Complaint Review: Polaroid

I simply want to return this TV and have Polaroid stand behind their 1 year warranty.

Bought a 32" Flat panel LCD HDTV from Circuit City on 10/26/06 that included a one year warranty. Approximately 2 months ago the TV started having severe picture distortion and color banding on entire screen. After contacting their warranty/customer service dept (1-866-289-5168) on 9/3/07, they stated they would mail out a control box and a service tech would be contacting us to install. We received the replacement part after 5 days but never was contacted by a local service tech. After several calls (no less than 7!) over the course of 3 weeks, we were finally contacted by a service tech who installed the part. It did not help the problem, and after another 2 or 3 calls, another part was sent and installed by service tech.

Again, this did not fix the problem, and after several more rounds (5-6) calls to the customer service number, I am still trying to resolve this issue. Dealing with their customer service has left me dumbfounded: from the rude and unprofessional customer service, to the hangups, to the average wait time of 20-25 minutes for each of my calls to try to get this resolved. I have left messages for a supervisor on two different occasions and never received a call back. After my last call, I think (or hope, anyway) that they will refund my money and honor their warranty. But... who knows at this point.

I will never again consider spending money on any Polaroid product and think that it is incredible that Polaroid is using stall tactics to try and not remedy the situation, hoping it will go away. Filed a complaint with Better Business Bureau for this TV that is supposedly under "warranty". Next step is the Florida Attorney General. Disgusted. Unfortunately, I did not fully research brand (I was home on leave from Afghanistan, impulse buy) but doing a slow burn that I had to learn this lesson after giving them $800.00.....What a joke.

JD
Pensacola, Florida
U.S.A.