Complaint Review: Police Supply Online Aka D. T. Distributors

I placed an order with this company for Benchmade 910SBT Stryker at a price of $99.25 and $9.95 shipping for a total cost of $109.20. They charged my credit card $115.88 without even notifying me. The next day I noticed the discrepancy I tried emailing for an explanation. After trying six different email addresses listed on their web site, five of which were bogus and came back undeliverable, I finally got a reply back five days later from the one good address. They said they to have the item dropped shipped and that was the extra cost but that almost doubles the shipping cost. I then told them if they couldn't honor the original order (contact) for $109.20 they were to cancel the order.

I received a reply back saying that they would credit the $115.88 less a 15% restocking fee for returned item and that information is on their web site. I then told them that I couldn't accept that and basically was told too bad so sad. The information they talk about is hidden on their privacy policy page where most people will never see it. I shouldn't have to pay a 15% fee for a returned item that was never shipped therefore never returned.

I know is this a small amount of money but if hundreds of people trust someone called Police Supply then this could add up to thousands of dollars.

John
Union City, Tennessee
U.S.A.