Complaint Review: Pollo Tropical

Pollo Tropical charged us for an online gift card but never delivered it after many promises. They have a message on the gift card support portion of the site to call them, but when you do, they tell you that department is no longer in service. There is no method of getting in touch with a team that handles this area. We called numerous times and spoke to several people in the corporate office, including the corporate director, who we were told was let go from Panera Bread, to working for this smaller company. He couldn't resolve it either. No one was rude, but there wasn't a support team hired to handle any concerns. We tried everything to work with them, to get the gift card, but they would not supply it and wouldn't refund it either. If you are planning to purchase anything from this company, go in person. They may be in some type of financial crisis because they operate on a shoe string support staff. We lost some money, and glad it wasn't more, but will never eat there again. We are in the process of filing an additional media report in Miami to publicize it, since we are concerned others may suffer the same loss.