Pool Spa Supplies Buyer BEWARE - significant re-stocking fee and poor customer service order error from their website houston texas
I recently placed a call to the company regarding a spa retrofit and was guided to their online website for ordering specifications.
I verified with an employee over the phone, that the spa model and year that was referenced on the company's website was the proper part. The product was shipped and received but was in fact the wrong part for the spa that we have. After contacting the company I was given an RMA # and told that there would be no re-stocking fee ($110) because the company's website referenced the wrong part number. After returning the product and failing to receive a credit, I spoke with Chava at PSS, and she stated they were going to charge a re-stocking fee. She is also the same person who originally stated there would be no re-stocking fee. Because of this situation, I have now had to dispute the claim with my credit card company. I highly recommend that you do not purchase products from this company.
There are several other complaints on the Better Business Bureaus website about this company.