Pooldeals.com, DPD Pools, Charlie Goss Did not ship, Delayed shipment for weeks, Did not cancel per my request and shipped anyway Internet New York
Ordered over $1100.00 worth of product from them. Got all but about $400.00 worth. They took their payment in full right away. Two weeks after the expected ship date for the pool liner, I got an email from Nicole telling me there will be a delay and the liner will not be available for another 6 weeks! I asked if the other 4 items that I was still waiting on were shipped yet. She said they were coming from the same location as the liner, so probably not and asked if I wished to continue to wait for the liner or order a different one. I said I would wait.
Six weeks passed and 2 days after the "due date" I heard nothing, so I called. Heather tells me my liner is never coming and the order was cancelled! What??? I have lost half a swimming season and have had an empty pool shell sitting and waiting for a liner that is never coming. They would not offer me a discount for a different liner, and don't appear to value me as a customer or the amount of business I gave them.
I told them to cancel the remainder of the order. I emailed Nicole and told her the same thing. She told me that she did speak with Heather earlier that day, so I know THEY KNEW to cancel that order.
TWO FULL DAYS LATER, they ship out the rest of the order after knowing that I said to cancel it. I did get a refund on the pool liner that never came - took them a freakin' week to refund me for that. I did not get a refund on the other $100 of product and now it's being delivered by UPS. I no longer need it, because I went elsewhere for the items after cancelling the order with them. I am NOT going to pay a restocking or shipping fee for their mistake, which I have read from other poorly treated customers, that they WILL charge (or attempt to charge) me.
I am resigned to the fact that this scam company will not refund the remaining $100, nor will they care about my threats to contact the Attorney General, Better Business Bureau, or the fraud claim that I'm about to file with my credit card company. I will be calling my credit card to block any further payments to these idiots. Oh, and that Charlie Goss guy who supposedly "owns" this company...the only email I ever got from him was the notice of the refund for the pool liner.
When I asked him about the rest of the refund, I never got an answer. I should have done better research on these people. The prices were great - in the long run, I'm screwed out of my hard earned money, it's halfway through summer, and I'm still not in my pool.