Popeye's Famous Fried Chicken non response ignored me Houston Texas
The air conditioning unit of my vehicle was damaged by their metal drive-thru canopy. The clearance is stated as 8' 10" in large letters at the beginning of the drive-thru. The actual clearance is about 8' 3". The edge of the canopy punched a hole in the air conditioning unit and it no longer works. The estimated total damage is about $2000.
I immediately got out of my vehicle and began to video the situation while the vehicle was still in the drive-thru. In spite of the fact they were on video, employees at the scene were unhelpful and non-responsive. I also returned to the scene later with a witness. I had the witness video me measuring the clearance and verifying on camera the situation as stated.
I wrote to the company requesting they have their attorney or insurance agent contact me. They have so far ignored me. I guess they hope that I will just go away if they don't pay me any attention.
Please have one of your mediators contact me as soon as possible. I really need your help with what to do from here.
Jim
Houston, Texas
U.S.A.
1 Updates & Rebuttals
Anon
Miami,Florida,
U.S.A.
Have you written a letter to the manager/corporate headqtrs?
#2Consumer Suggestion
Mon, February 10, 2003
I don't think it's realistic to expect the front-line employees at the drive-thru window to know what to do in your case. They are clueless, not necessarily unresponsive. They have no power, they have no stake in the company, they make 6 bucks an hour and breathe in grease and exhaust fumes all day--they don't care! And neither would you, if you worked there.
You need to put your complaint in writing and send it to the location manager and corporate headquarters. Between the two of them, the complaint should end up with the district/regional manager, and that is the guy (or girl) who can get your info, submit the insurance papers, etc. etc.