Complaint Review: Portfolio Recovery Associates LLC

Mr. Strother, per our phone call 4-27-2017, I received a letter from Dell stating, "Dell Financial Services sold thid account and no longer services the debt." Also, "Any claims of unauthorized use or fraud are the responsibility of the entity that purchased the debt fron Dell Financial Services. Please contact the purchaser with any concerns you have surrounding the debt."

I tried to reach you by phone 4-28-2017, with no luck.

After approximately a month of waiting for a reply from Dell Financial Services, whom Portfolio Recovery Associates told me I need to talk to, I received a letter from Dell stating,"Dell Financial Services sold this account and no longer services the debt". Upon trying to contact Portfolio Recovery Associates 3 times today, 4-28-2017, at 4:33 p.m., 4:34 p.m., & 4:35 p.m., I received no answer. I have proof of this on my phone call logs. I believe I have been "baited & switched". PRA told me I need to contact Dell and now Dell tells me I need to contact PRA. The letter I received from Dell also states, "Any claims of unauthorized use or fraud are the responsibility of the entity that purchased the debt from Dell Financial Services. Please contact the purchaser with any concerns you have surrounding the debt." Again I say to Portfolio Recovery Associates, this is NOT my debt!

Hello PRA DISPUTE,

I learned you tried to call me today, and looking at your second post on this website confirms it. I apologize you had difficutly reaching me. Yes I work at Dell EMC. From the Dell Customer Care Resolution Specialist I received your name and contact information. I will call you Monday, April 3, 2017, at 1PM CDST. I look forward speaking with you.

Respectfully,

Jerry Strother
Dell Financial Services
Office of the Customer
Brand Certified
Office + 1 800 283 2210 x 7233492 or + 1 512 723 3492
Fax + 1 512 283 8876 (must be to my attention)
Jerry_Strother@Dell.com

 I received rebuttal on my original report stating that employee Jerry Strother from Dell Financial wanted to help me with my issue. I was to call 1-800-283-2210 at X 7233492. I have tried twice to call this person and twice the Dell representative on the phone told me that there is no such extension and no such person. I guess I have no choice but to believe that someone at Dell is playing tricks who doesn't exist. This is also a form of rip-off that should not be tolerated.

Hello PRA DISPUTE,

I wanted to try once more to reach out to you regarding your post. I still want to help.  If you could, please call me at your earliest convenience. I look forward to speaking with you.

Jerry Strother
Dell Financial Services
Office of the Customer
Brand Certified
Office + 1 800 283 2210 x 7233492 or + 1 512 723 3492
Fax + 1 512 283 8876 (must be to my attention)
Jerry_Strother@Dell.com

Hello PRA DISPUTE,

I wanted to try again to reach out to you regarding your post. I would like to assist. If you could, please call me at your earliest convenience. I look forward to speaking with you.

Jerry Strother
Dell Financial Services
Office of the Customer
Brand Certified
Office + 1 800 283 2210 x 7233492 or + 1 512 723 3492
Fax + 1 512 283 8876 (must be to my attention)
Jerry_Strother@Dell.com

Hello PRA DISPUTE,

My name is Jerry Strother, and I am an employee of Dell Financial Services within Dell EMC. I saw your post and I am concerned with your situation. I would like to assist. If you could, please call me at your earliest convenience. I look forward to speaking with you.

Jerry Strother
DFS Office of the Customer
Dell EMC | Financial Services
Office +1-512-723-3492
Fax +1-512-283-8876 (must be to my attention)
Jerry.Strother@Dell.com