Complaint Review: Portraits International Northwest

While leaving Wal-mart, I was sold a certificate for having a family portrait taken. I told the photographer I need the photography taken at the Military Hwy Wal-mart in Norfolk, VA. The photographer picked the date of November 4 at 4:30 pm at the location I stated.

When we arrived to have the pictures taken, the Wal-mart employees said the photographer wasn't there that day, and they didn't know which store he was at that day.

I called the company on Monday, but was told I could not get my money back. I explained that they did not provide the service they sold, and I was told I should go to another store in another city today (without an appointment) to get photographed. I told her I couldn't get everyone together on short notice and just wanted my money back. She said they do not give refunds under any circumstances. When the photographer told me he only accepts cash, I should have walked away. If I could have put this on credit card, I would get my money back with a call the the credit card company.

I will be telling Wal-mart about this ripoff and suggest they end their association with this ripoff company.