Complaint Review: Portraits USA LLC

 They catch you in the grocery store and hassle you to take this one time "deal" for just $10.00. When you find you have to hand over the money there they make an appointment for you with out asking what time would be best, and inform you that it is another $6.00 when you get there. When you show up for your appointment you are in the middle of the grocery store with a white sheeted area. They snap pictures of your family and inform you of a time you should come back to pick up your pictures. When you go to pick up your pictures, is when the real fun starts. They give you the pictures they selected as your "package" and tell you that you can only buy the rest while there or they will be destroyed and you will have no option to buy them at a later date. They then offer a payment plan for the horrible prices they have! You literally get nothing for $400.00. With Supposed "free" Extras. When you decide that the price is to expensive for what you are getting and decide to just get the disk. You will find that it is $200.00! For a disk of mediocre pictures! You are told if you accept the payment plan you have so long to cancel your order. NOT TRUE! I called the very next day to cancel my "order" because I felt that the quality of the photos was not conducive to the price I was paying nor was the quantity. I got the run-around. From I don't know what you are wanting miss, to I am not sure I can't cancel orders you will need to speak to a manager! I waited TWO WEEKS for a call back from a manager... Only to be treated absolutely awful.

The man spoke down to me, and was a total chauvinistic pig! He literally told me that he didn't need to talk to me he needed to speak to the "Man of the house" So he could speak to someone that knew what was going on in my household! I let him know what was on my mind and hung up my phone. My husband called back to confirm that we did want to cancel our order. That was when he found out that they would not allow it until we paid for our "free gift" Given to us for our purchase. Another $30.00 has to be forked out to them before they will cancel the order and until then they want to charge me $25.00 a day and all legal fees they have to pursue to get us to pay for our "free gift" or something ridiculous like that! This business is running a scam. Be careful! There are more reputable companies out there. Heck I know free lance photographers that are way better and have better pricing than these scam artists!