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  • Report:  #371493

Complaint Review: PotentSalvia.Com Martin Timly

PotentSalvia.Com, Martin Timly, Nick, Donnie Stole my money and never sent my order Oakland California

  • Reported By:
    greensboro North Carolina
  • Submitted:
    Wed, September 10, 2008
  • Updated:
    Mon, July 05, 2010
  • PotentSalvia.Com, Martin Timly
    1714 Franklin St #100-388
    Oakland, California
    U.S.A.
  • Phone:
    888-4119134
  • Category:

1st email from Nick ....Thu, Aug 7, 2008 at 4:41 AM
Thank you for placing your order with Potent Salvia. This is your receipt.
Date : 7 Aug 2008 - 03:41
Order ID : 1041203
Payment by Credit card
Product : Quantity : Price
1Ounce Fresh Salvia Leaves : 1 : 9.95
Subtotal : 9.95
Shipping : 3.50
TOTAL : 13.45

My 1st email to Nick.....Thu, Aug 14, 2008 at 2:02 PM
please send order update

1st email from Donnie....Thu, Aug 14, 2008 at 7:51 PM
Dear Customer,
Your order should arrive shortly.
Thank you for your patience.

My 2nd email to Donnie....Sat, Aug 23, 2008 at 1:16 PM
shortly is like 3 to 5 days
so what is 16 days!!!!!
are you trying to rip me off .....

My 3rd email to Donnie....Mon, Aug 25, 2008 at 4:11 PM
19 days

My 4th email to Donnie....Aug 26, 2008 at 3:04 AM
20 days

2nd email from Donnie....Tue, Aug 26, 2008 at 8:21 PM
Dear Gretchen Sorry for the slow response. I have been trying to find your order and see no record of it. I also have no record of a charge to your credit card. Sorry for the confusion.

My 5th email to Donnie....Tue, Aug 26, 2008 at 10:17 PM
ok still don't tell me anything. and there is a charge on my CC......
Order ID : 1041203

My 6th email to Donnie....Fri, Aug 29, 2008 at 6:54 PM
when do i get my stuff .......

3rd email from Donnie....Sun, Aug 31, 2008 at 7:38 PM
Gretchen,
I apologize for the delay. I have reshipped your order along with an extra 2 grams of 30x for your inconvenience. You will receive a tracking number vial email shortly.
Potent Salvia

My 7th email to Donnie....Sun, Aug 31, 2008 at 10:04 PM
Thank you,
With all of the online scams you get worried about getting riped off every time you order something or someone taking your info an selling it.
So I'm sorry if I was getting ill and short with you.
I hope this is really good like people say it is and if so I will be a long time costumer. Sweet touch, the extra 2 grams of 30x not expected..! but again thank you.

My 8th email to Donnie....Thu, Sep 4, 2008 at 5:13 AM
Never got tracking number

4th email from Donnie....Thu, Sep 4, 2008 at 11:48 AM
Okay. Your tracking number is listed below:
9101010521297464218142
Thanks
Potent Salvia

My 9th email to Donnie....Mon, Sep 8, 2008 at 3:23 AM
???? What is going on... today is Sept. 8th 2008 ???
Label/Receipt Number: 9101 0105 2129 7464 2181 42
Status: Electronic Shipping Info Received
The U.S. Postal Service was electronically notified by the shipper on August 31, 2008 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated every evening. Please check again later.

My 10th email to Donnie....Tue, Sep 9, 2008 at 10:22 PM
I guess you don't read your emails or care....
Date : 7 Aug 2008 - 03:41
Order ID : 1041203
Do I really need to call Visa and my Attorney General and the Department of Justice of North Carolina to get some kind of response from you, its been 34 days when I first ordered.
All you have done is put me off. If I don"t get some kind of answer from you in the next 24 hours I will start making phone calls.

My 2nd email to Nick....Tue, Sep 9, 2008 at 10:22 PM
I guess you don't read your emails or care....
Date : 7 Aug 2008 - 03:41
Order ID : 1041203
Do I really need to call Visa and my Attorney General and the Department of Justice of North Carolina to get some kind of response from you, its been 34 days when I first ordered.
All you have done is put me off. If I don"t get some kind of answer from you in the next 24 hours I will start making phone calls.

Still no word from them.....

This is the info i got about them so far::
Registration Service Provided By: VIP Secure Hosting
Contact: nishan@vipsecurehosting.com
Domain name: potentsalvia.com
Registrant Contact:
Potent Salvia
Martin Timly
1714 Franklin St #100-388
Oakland, CA 94612
US
Administrative Contact:
Potent Salvia
Martin Timly (info@potentsalvia.com)
+1.8884119134
1714 Franklin St #100-388
Oakland, CA 94612
US
Technical Contact:
Potent Salvia
Martin Timly (info@potentsalvia.com)
+1.8884119134
1714 Franklin St #100-388
Oakland, CA 94612
US
Status: Locked
Name Servers:
ns1.ewebventure.com
ns2.ewebventure.com
Creation date: 04 Apr 2007 04:48:55
Expiration date: 04 Apr 2009 04:48:00

Gretchen
greensboro, North Carolina
U.S.A.

1 Updates & Rebuttals


Mark

United States of America

Company Response

#2REBUTTAL Owner of company

Mon, July 05, 2010

Sorry for the experience you had in the past with PotentSalvia.com. PotentSalvia is in no way a scam. We are a highly reputable online low price leader for salvia and other incense products. I am not sure why one of our representatives did post a reply here earlier. If you have not had this situation dealt with, please contact me directly. I also want to put out my personal email address for anyone who had any issues with potentsalvia.com in the past. You can contact me directly at mark@potentsalvia.com.

For anyone considering purchasing salvia, you can also email me directly to get a discount code for giving us a chance even though we have some reviews like this. I know they had issues years back before we took over management of the company, and I also feel other competitors latched on and have posted negative comments about us as well.

We have shipments going out daily and currently offer high quality standardized salvia extracts & leaves, kratom extracts & leaves, & herbal incense blends.

Thank you for your time,
Mark Taylor
mark@potentsalvia.com

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