Complaint Review: Potraits USA LLC

In February/March 2014 my family sat for a portrait in Pendleton SC. The photos were lovely and we enjoyed seeing our toddler's smile as most parents do. When we went in for the sales pitch on March 21st 2014 we entered into the agreement with no issues and left with several of the portraits in hand. Unfortunately we never received our photo CD "in a couple of weeks" as promised. In May 2014 I contacted the corporate office in Ohio listed on our receipt, the lady could not find any information on the order but promised to contact me back. I never heard from her so I took to social media. I warned others of the SCAM on Facebook and was contacted via that page and advised they would check into it. I never heard back from this promise either. It is now June 16th 2014, I have called both the corporate office in Ohio and the 1-877-660-6962 complaint number and only gotten voice mail (this was on a Monday, no holiday and well within their established business hours). This was not a custom order and no one can or will tell me where the photo CD is. I have paid $159.00 to be ignored by this company and not get a promised product or return call. I have read some previous reports here and the rebuttals and I assure you I am an angry, legitimate customer that is legitimately out of real cash! I truly wish now I had checked into their "F" rating with the Better Business Bureau. Hopefully this lesson will save someone else the pain and heartache we have suffered. Those photos were a moment in time that cannot be replaced and we are now the wiser for the ripoff but still very angry!!