Complaint Review: Pottery Barn

Purchased furniture at Pottey Barn. As transaction was entered, cash register froze. Store entered duplicate transaction to complete transactiona dn gave me receipts etc to protest the event at the credit card company (Pottery Barn Credit Card). Despite it being their error, they left it to me to resolve with credit card company.

Now two months later have completed all appeals with the credit card company. They say they wil not do anything until Pottery Barn issues a void. Pottery Barn, store level, and even up to Coroprate Customer Service Personnel say they can do nothing. I am out over a 1000 dollars due to their error. No one willing to help fix this problem. 

The kicker? because I followed the appeal process at the credit card company, they reported the appeal to the credit scoring commpanies who lowered my credit rating which increase the price of my new mortagage even though the whole thing...the case register freezing had nothing to do with me at all. Pottery Barn does not own their mistakes. 

I strong suggest no one do business with them, I never will again.