Complaint Review: Power Home Remodeling Group

HORRIBLE. Stay far away. initial salesman appointment was for 7pm. his "presentation" lasted FOUR hours. when we finally managed to kick him out at midnight i should have realized something was off about these guys. There was a funny moment when he wanted to inspect the attic. Upon returning he claimed to not be able to breathe and that we had mold up there and he was highly allergic. We had to get the roof replaced ASAP, he wheezed, it was a matter of life and death. He then proceeded to use our bathroom to wash his face and compose himself. Amusing, since we do not have such an issue in the attic. We do, however, have a mold issue in the bathroom, where he emerged perfectly fine, no worse for the wear from his ordeal in the attic (lol). Despite this nonsense, and after much deliberation, we decided to give them a shot at a large project (roof and siding) through financing they had arranged. Liked the technology they were using and the lifetime guarantee seemed appealing.

The initial guy hands the project over to a "project coordinator" who sends a site inspector out. He stayed for 3 hours and decided that before they could begin, we needed to make some improvements to the deck and chimney first, otherwise they couldn't offer the lifetime warranty. They offered no help in recommending someone to perform this work, but despite that I get it completed and the inspector comes out again. by this time  the financing offer had expired. Anticipating this, I contacted them weeks earlier and told them they'd need to extend the financing offer. Impossible they say (this is where i point out that their financing guy is patently incompetent). no big deal i thought, just get another loan (credit is quite good). offered me a new financing offer at an outrageous 18% interest + a lien on the house. um, no thanks.

To boot, the paperwork they sent contained documents they required me to sign in which i agree that all work has been completed 100% to my satisfaction. They didn't lift a finger on the project, but they wanted me to sign paperwork saying i was completely satisfied with their work and that they were under no further obligation to me as part of the loan conditions. again, no. All the while they were rude, dismissive and unwilling/unable to follow up properly. These guys are crooks through and through. They are highly deceptive and rely on intense pressure and scare tactics to make deals. I have no doubt that the workers actually performing the work are good at what they do and the project would have been completed to my satisfaction. The issue with this company is the deceptive practices, lies, high-pressure tactics and general incompetence of their office personnel.

I pride myself on honest reviews, so i stand by my statements here. My sincere and strong advice to anyone looking to do business with these criminals is to run the other way and get someone local. As a final FYI, their project cost was $40,000. Our local contractor was able to do it for less than half of that, and i trust them FAR more. It's times like these that I wish i could award zero stars, but if i could warn just one person to stay away from Power Home Remodeling, the one star will have been worth it. You've been warned.

Oh, one more thing. They take great time in explaining how unique and superior their products are. This too is an outright lie. You can buy their roofing products from GAF (Timberline HD), and for siding they use Cedarboards Insulated Siding by Certainteed. Your local contractor can easily order them for your project ;)