Complaint Review: Power Home Technologies

I was solicited by Power Home Technologies last year. A young man knocked on my door, said he was Russ, that he was doing an inspection on my alarm and he was going to give me a free warranty. I told him my alarm was fine and nothing was free. He assured me that he was just going to look at my alarm and it wouldn't cost nothing. I finally agreed just to get rid of him. Before it was over he told me I had to sign the papers showing he had looked at my alarm and if I did he would lower my alarm fee by 10 dollars a month.

The next day a man came by to hook up my alarm. I told him that I already had one. He said that was OK he would just check it. I told him Russ checked it yesterday. He said OK. He said to sign and he would leave. He changed the sign in the yard. The alarm still worked so if I save 10 dollars OK.

Then I got a bill from Power Home Technology like Russ told me it was 10 dollars less. I also got a bill from my old alarm company. I thought it was a mistake I thought they were the same. Then I got a letter from the old alarm company saying they would make my credit bad if I didn't pay. I called and they said I still was in contract with them. Then I called Russ, he told me not to worry but I was. I called and talked to the manager he said he would call me back. I called again mad, he said he would find out and call me back. I called again he said he was going to talk to Russ and call me back. I called again he said Russ was no longer with the company but he would help me.

My alarm still works but now I have two bills instead of one. Both companies expect me to pay. This has got to be illeagal but I don't know where to go next.

Mike
Charleston, South Carolina
U.S.A.