Complaint Review: Power Home Technologies- Vector Security

As new homeowners and newlyweds(we married and bought our home in October 2007), my husband and I were a little vulnerable at the time that Mike Warf began leaving his literature at our door. We hadn't even moved our things in when he finally cornered us and we were practically forced to speak with him.

He seemed very knowledgeable of the product and being new to the Havelock, NC area we were a little nervous when told of just how many homeowners had security systems nearby and felt unsafe in our new home. Upon reviewing our options we settled on the security system, but also added a "cell-tower backup" plan as an added option in case our phone lines weren't working or were CUT!!! (hahahah) Mr. Warf sold this plan well and assured us we'd be pleased with our decisions.

Fast forward to the present, June 2008. We have had nothing but problems with our security system---especially the added "cell-tower backup" plan. From Day 1 of installation we've had problems with the system going off---constantly beeping from the keypad with error codes. Then moments later we'd receive phone calls from the main branch phone center asking for our security code because there had been an alarm sent (as if someone was breaking in). Each time we were told the there was a "cell backup failure."

This has gone on from November 2007 to the present. The beeping would wake us in the middle of the night, greet us when we arrived home from work, wake us in the wee hours of the morning. But, despite our phone calls and customer service visits nothing was ever fixed.

Until finally, they realized our house's metal siding and roof were causing interference with the signal. I'm sorry, but as a salesman, shouldn't Mike Warf have been more knowledgeable about his product and known that this would cause a problem? Even when he came to sell us the product originally, we told him he'd have to use his cell phone outside due to the metal siding and roof (which we'd found caused our cell phones not to work).

The solution: our cell backup plan has been removed from our contract and we have been issued a lower price (to reflect the difference from not having the cell backup plan). However, we still haven't seen a refund and our still being charged the original fee.

I am very disappointed in this company! When I call to try and get information they can never help me immediately. They must always call back a day or so later. Why, in this technology driven world does a security company not have their customer's data readily available? Well, I know one thing they've not lost track of, my bank account information!!!!

Darla
Havelock, North Carolina
U.S.A.