Complaint Review: Power Sports Nutrition

On June 9th I ordered a product from this company. They contacted me on June 11th and told me that the product had been discontinued, but they had an identical replacement product they would ship me for the same price. I agreed and chose the 3 day select shipping method for an add'l $19.95.

They stated my package was shipped via United States Postal Service and gave me a tracking number. Five days later and no updated information available with the tracking number provided, I began to look for information on 3 day select shipping. I found 3 day select shipping is offered only through UPS, not USPS. I reviewed the e-mail confirmation they sent me and noticed that in one part of the e-mail it referred to my UPS tracking number and in another it said my package was shipped via USPS, giving the same tracking number for each.

I tried to track my package via UPS and USPS, and neither could locate the tracking number they'd given me - both stated the tracking number was invalid.

T
lago vista, Texas
U.S.A.