Powersource I purchased an engine from Powersource for a 2011 challenger, 5.7 hemi, in November of 2021. The engine was finally shipped on March 17, 2022 to Goins Automotive, (########), The engine was installed in the 2011 Challenger and it spewed oil out the drivers side of the engine block, just below the head. The oil leak was from a missing internal to external 1/4 no thing Shepherdsville Kentucky
I purchased an engine from Powersource for a 2011 challenger, 5.7 hemi, in November of 2021. The engine was finally shipped on March 17, 2022 to Goins Automotive, 1098 N Bardstown rd. The engine was installed in the 2011 Challenger and it spewed oil out the drivers side of the engine block, just below the head. The oil leak was from a missing internal to external 1/4" press in blocking port that was not installed.
Goins Auto spent $660.00 to find and fix the problem. I called Stan at Powersource, 2230 Macintosh Dr, Horn Lake, MS 38637-7228 phone number: (888) 625-8691, and Alex at the Powersource warranty department, (972) 417-3197 and both refused to reimburse Goins Auto for his time and effort in fixing this simple factory ship out problem. I am filing for Powersource to reimburse the $660.00 to correct the injustice.
1 Updates & Rebuttals
John
Memphis,United States
If all else fails, read the instructions
#2REBUTTAL Owner of company
Thu, December 15, 2022
The particular part number engine purchased fits several vehicular applications. Some applications have the metal tube for the oil dipstick pressed into a hole in the engine block just above the oil pan rail. Other applications have the tube inserted into a fitting in the oil pan itself. The “press in blocking port” referred to here is actually a simple ¼” cup plug. It isn’t “missing”. It's left out intentionally for the applications that require the tube be pressed into the block. It’s the responsibility of the engine installer to plug the hole in the block if their application has the tube going into the oil pan. These engines are packaged with a packet containing the ¼” cup plug and the instructions to plug the hole in the block if your application has the tube going into the oil pan. The installer failed to plug the hole, resulting in the oil leak. Now, the installer has charged the customer for fixing the very mistake his negligence caused. We would suggest that the customer request his billing adjustment from the installer, as he’s 100% responsible for the problem.