POWERSPORTS MAX Ripoff Fraud Company Take Money AND Send NO Merchandise NOTHING!! WHITTIER California
Placed order with company 3 weeks ago. Order was for 3 atv's and were supposed to be delivered out of the company in 24 hrs after payment. Paid for order on the 11th in full.
They never sent atv's and been calling them everyday. They tell me they don't know where my order is and that I can't cancel till they know if it was shipped out. Everyday they say they don't know if it was shipped and they never call me or email me.
The only thing they said they can tell me is that I paid for my items and they don't know what is going on with my items. Don't ever order from them, beware of this company. If it sounds to good of a deal, IT IS!
Still trying to get my money back but I take this as a lesson learned, an expensive lesson but will never do again.
Kimberly
PHILA, Pennsylvania
U.S.A.
5 Updates & Rebuttals
Bill
Whittier,California,
U.S.A.
We need more details
#6UPDATE Employee
Thu, January 04, 2007
I have seen your complaint and need more details.
I have checked all orders under "Kimberly" name and haven't found any "Kimberly" from PA during 12/01/06-12/11/06 purchased three ATVs with us.
I would like to appreciate that if the customer "Kimberly" can give us an order number or other information.
It happens a few customers orders got cancelled and did not receive it during Christmas. There are a few reasons. It could be back-order for some items or some color choice. It could also be the customer did not give us the correct billing information.
Tens of thousands of customers ordered motorcyles from us and they are happy customers. We are sorry that a few customers got bad experience during Christmas. With 5-10 times more volume than usual, we were a bit overwhelmed. Mistakes did happen and we are improving.
However, there is never any problem to get money back if your order did not get shipped. Check our BBB report to see how we take care customer complaints, check reviews on our website to see what our customers say about our product and service. Kimberly, what is your order number and you sure you did not get money back? Please get the fact straight and be fair and honest.
Bill
Whittier,California,
U.S.A.
We need more details
#6UPDATE Employee
Thu, January 04, 2007
I have seen your complaint and need more details.
I have checked all orders under "Kimberly" name and haven't found any "Kimberly" from PA during 12/01/06-12/11/06 purchased three ATVs with us.
I would like to appreciate that if the customer "Kimberly" can give us an order number or other information.
It happens a few customers orders got cancelled and did not receive it during Christmas. There are a few reasons. It could be back-order for some items or some color choice. It could also be the customer did not give us the correct billing information.
Tens of thousands of customers ordered motorcyles from us and they are happy customers. We are sorry that a few customers got bad experience during Christmas. With 5-10 times more volume than usual, we were a bit overwhelmed. Mistakes did happen and we are improving.
However, there is never any problem to get money back if your order did not get shipped. Check our BBB report to see how we take care customer complaints, check reviews on our website to see what our customers say about our product and service. Kimberly, what is your order number and you sure you did not get money back? Please get the fact straight and be fair and honest.
Bill
Whittier,California,
U.S.A.
We need more details
#6UPDATE Employee
Thu, January 04, 2007
I have seen your complaint and need more details.
I have checked all orders under "Kimberly" name and haven't found any "Kimberly" from PA during 12/01/06-12/11/06 purchased three ATVs with us.
I would like to appreciate that if the customer "Kimberly" can give us an order number or other information.
It happens a few customers orders got cancelled and did not receive it during Christmas. There are a few reasons. It could be back-order for some items or some color choice. It could also be the customer did not give us the correct billing information.
Tens of thousands of customers ordered motorcyles from us and they are happy customers. We are sorry that a few customers got bad experience during Christmas. With 5-10 times more volume than usual, we were a bit overwhelmed. Mistakes did happen and we are improving.
However, there is never any problem to get money back if your order did not get shipped. Check our BBB report to see how we take care customer complaints, check reviews on our website to see what our customers say about our product and service. Kimberly, what is your order number and you sure you did not get money back? Please get the fact straight and be fair and honest.
Bill
Whittier,California,
U.S.A.
We need more details
#6UPDATE Employee
Thu, January 04, 2007
I have seen your complaint and need more details.
I have checked all orders under "Kimberly" name and haven't found any "Kimberly" from PA during 12/01/06-12/11/06 purchased three ATVs with us.
I would like to appreciate that if the customer "Kimberly" can give us an order number or other information.
It happens a few customers orders got cancelled and did not receive it during Christmas. There are a few reasons. It could be back-order for some items or some color choice. It could also be the customer did not give us the correct billing information.
Tens of thousands of customers ordered motorcyles from us and they are happy customers. We are sorry that a few customers got bad experience during Christmas. With 5-10 times more volume than usual, we were a bit overwhelmed. Mistakes did happen and we are improving.
However, there is never any problem to get money back if your order did not get shipped. Check our BBB report to see how we take care customer complaints, check reviews on our website to see what our customers say about our product and service. Kimberly, what is your order number and you sure you did not get money back? Please get the fact straight and be fair and honest.
Marc
Makaha,Hawaii,
U.S.A.
I hope they aren't Chinese ATV's.
#6Consumer Comment
Wed, December 27, 2006
The atv sellers pop up, sell a few atv's, and then disappear before the customer needs service. I've worked on a few of these China-made atv's, and they are a nightmare. Impossible to even identify a lot of the parts, never mind actually finding someone that stocks them.