Complaint Review: Powertrain Products Inc

Bought a remanufactured motor with engine installation kit. Got the motor but had to call again to remind them of the engine installation kit or they might not have ever sent it. Then, half the stuff in the engine installation kit were the wrong parts (oil pan gasket, front crank seal, oil filter, belt etc. all wrong parts). Had to re-buy them again not to mention the waste of time in finding out that parts were wrong and did not fit – what a nightmare. Called their support one time only to find out their support person is also their warranty person and while he may know the warranty stuff he did not know engines so of course received the wrong/bad information (needless to say I never call their support again although I did try one time to email their support and I am still waiting for a reply).

The first sales person I spoke with got mad when I asked a couple of questions like what comes on the long block and how long will it take to receive the motor. Should have walked away right then. My only concern besides the wasted money in having to re-buy those installation parts is that I also bought the 7-year warranty. I hope I never have to use it but if I do, I now have concerns if they will honor it or what other nightmare I will have to go through in dealing with them. Wish I would have chosen another company.