Complaint Review: Prado electronic cigarette

There are a number of online scams that use a fulfillment corp to actually ship the crap they claim to sell.  They sit in Panama or wherever, buy a google ad., put up a page promising the moon, and use the fulfillment corp. as their physical address.  So, you think you're dealing with someone in Arizona.  This particular one is involved mainly in the Patriot Survival Plan and similar scams; eCigs are a new line for them.

The actual company that you're dealing with is called Green Light Direct Services, Inc.  As in, "you have a green light to rip people off".  Funny they don't call it that publicly, having registered PM Fulfillment as an assumed business name.  Below is the link to the Arizona SOS for legal information.  The actual operators of all these scams, the ones at the warehouse, are:

Lloyd and Karen Barger

(((redacted)))

Scottsdale, AZ 85255

They also run Desert Packaging, Inc. in an attempt to separate a legit biz from the crooked one.  It may be a better way to get ahold of him.  He has a flunky named Scott Gordon that is there to take flack as the "owner".  Check with the Arizona SOS and don't be fooled.  He's not a registered agent or officer of either.  Let him know you have Lloyd's phone number.  That'll get his attention.  His job is to take flak.  A call to Lloyd means he's not doing his job.  Manta estimates they're pulling down about 2 million a year.  

(((redacted)))

Write to Prado Electrontic

405 West Fairmont Dr.

Tempe, Arizona 85282

1(800)558-9643 Mountain Time

customersupport@smokefree.com

Send Registered Letter to the above address to cancel subscription. They charge your debit or credit card immediately and there is no free trial. 10 days or 14 days is a big fat lie.

I stress to cancel in writing immediately or cancel your credit card or debit card including your bank checking account. They will continue to charge your account for refill cartridges to the tune of $69.90 every month.

Good Luck trying to beat this company.

This is such a scam. My product got here 15 days after i ordered and i was already billed before i got it. I called customer service and no answer now for 3 days. I too have been had. They even charged me already 69.90 for refill cartridges when i didnt even recieve my product yet!!!!! wtf!!!!

i bought it from ecig4free.com, was marketed by a page from www.BetterRankings.com i found out

www.BetterRankings.com is the company that markets them and they seem to be in the ecig business with ecig links on their site...maybe they are even Prado. The marketed domain names are registered to BetterRanking.com under Jack and they market this product very tricky, maybe illegal to trick the consumer to buying this scam. I'm filing a complaint on them as well.

Stay away from both of these companies!!!!!!!!!!!!!! Scam!!!!!!

This is a Ripoff-----------Cancel immediately--- Mail letter--If not in writing they won't cancel & continue to charge you--------Nothing is Free, No Free trial period---Prado electroic cigarette 405 West Fairmont Dr.  Tempe, Az. 85282----call them-----1- (800) 558-9643----- Nothing is free about this trial offer. Write to them to cancel immediately if you are not satisfied. The minute they get your credit card information your trial period starts. Not 10 days after you receive it. Look on website www.ecig4free.com

Feb. 23, 2010 I called and to return the product and they laughed at me or I should say Jake laughed at me their representative. I placed the order on 1/25/10 and received the product 2/20/10. In reality your order begins from the time they have your credit card info cleared.

No Returns--- No Free Trial-----Cancel immediately------Once they have your credit card they will---------- continue to charge---- you--- for cartridges READ BELOW RIGHT FROM THEIR WEBSITE.

Lifetime Warranty Prado Electronic Cigarette

405 West Fairmont Drive

Tempe AZ 85282

General Agreement
By clicking to order, you agree to our terms and conditions and are enrolled in the auto ship Refill Value Plan.  Your credit card will be charged the trial amount indicated at check out and shipping and handling of $14.95 (or the promotional shipping amount charged)  to cover the shipping & handling of your Trial of the Prado Electronic Cigarette Starter Kit, the trial fee and S&H fee is non refundable. If after 10 days*** of your order you keep your Prado Electronic Cigarette Starter Kit and have not returned the item with a valid RMA number, your credit card will be billed for the full purchase price of the starter kit and 20 cartridges ($149.90).  The ten (10) day Trial includes transit time.  When enrolled in the Refill Value Plan we will ship you 20 refill cartridges every 30 days with until you call customer service and cancel.  The monthly charge for the Refill Value Plan is $59.95 per month plus $9.95 shipping and handling for a total cost of $69.90.  Once your cartridges are shipped they cannot be cancelled or returned. As long as you are enrolled in the autoship Refill Value Plan your Prado electronic cigarette is warrantied for life!  Just send in any damaged component and we will replace it for free!  No questions asked.

RETURNS: No item will be accepted for return if it is not accompanied by a valid RMA number. An RMA number can be obtained by calling our Customer Service Center within the trial period, no RMA numbers will be issued outside of the 10 day trial period, however we will issue up to fourteen days to return your starter kit and 20 cartridges from the date the order was placed with a valid RMA number, restrictions do apply. If an item is returned without an RMA number then your item will not be accepted for return or refund. Your item must be physically returned with the RMA number by the fourteenth day (14th day) with a valid RMA number issued in the 10 day trial period.  The day you order the product counts as day one of your free trial regardless of the time of day.  Example: If you order anytime between 12:01 am and 11:59 pm on the 2^nd day of the month your free trial will expire at 12:01 AM on the 12^th day of that same month. All returned items will be subjected to a 30% restocking fee and the consumer is responsible for shipping and handling charges.  You, the consumer, are able to use two (2) of the initial twenty (20) cartridges that you receive with your starter kit  at no charge in order to decide if you like the product .   Each additional cartridge that is used and not returned in its original un-opened package will result in a charge of $5 per cartridge. No returns will be accepted after the ten day trial period.   All items must be in working order when returned or the return will not be accepted unless it is determined that the items were originally shipped in a damaged or malfunctioned condition.  This determination will be made at the sole discretion of the ECIG Free Trial Return Center. 

Please note you may cancel your trial (see notes below) within 10 days of ordering by returning the Starter Kit and the unused portion of cartridges with a valid RMA number. If you do cancel your $1.99 trial fee and your $9.95 S&H  fee will not be refunded.  TRIAL ITEMS: The free trial applies only to the Prado Electronic Cigarette Starter Kit as outlined in the Terms and Conditions. The trial period for the starter kit is 10 days. All other products purchased on this website are non-refundable including the Refill Value Plan cartridges.  The Auto Ship Refill Value Plan is a VIP discount cartridge program, offering huge savings of up to $1000s per year depending on your tobacco usage!   You will receive 20 cartridges shipped monthly (equivalent to 3.00 per pack per day each month).  This is equivalent to a $5.00 per day savings compared to traditional  tobacco products based on an $8 per pack cost.  As long as you remain enrolled in the Auto Ship program your electronic cigarette is warranted against any defect for life!

Please note once refill cartridges are charged for they are placed in queue and are non-refundable.

** If your Trial Starter Kit and one month supply (20 cartridges) of cartridges is not returned within 10 days, your credit card will be billed the purchase price of $89.95 plus $59.95 for Autoship Refill Value Plan. Upon placing your order, you will be enrolled in the Auto Ship Refill Value Plan, which will automatically send your refill cartridges the 23rd day after you order the starter kit (20 cartridges) and every thirty days thereafter and bill your credit card $59.95 plus $9.95 Processing and Handling. Simply call customer service at (800) 558.9643 to cancel enrollment at any time.  Partially opened packages of cartridges will not be accepted outside of the 10 day free trial period.  Once your subsequent Refill Value Plans are put into the ordering sequence they cannot be cancelled.  This takes place seven days before the cartidges ship.  All autoship Refill Value Plan enrollments must be cancelled seven days or more before scheduled ship date to take effect for the respective order. 

Please note that the price of the Prado Electronic Cigarette starter kit and cartridges may be lowered at our discretion.

***Days calculated include transit time.

TO REPLACE OR RETURN YOUR PRODUCT, PLEASE FOLLOW THE INSTRUCTION BELOW:
Pack the items to be returned securely (Shipping charges are your responsibility).

Please write your valid RMA number on the exterior of the envelope along with your name, address, telephone numbers, email address and enlose your reason for returning the item.

Please send the return items to: